Ticket API
Disconnect from External Ticket
Disconnect a Serval ticket from an external sync channel. This stops bidirectional sync with the specified external system. Useful when moving a ticket from one channel to another (e.g., email to Slack DM). The external ticket connection is soft-deleted, preserving historical data.
delete/v2/tickets/{ticket_id}/disconnect/{source_id}
Path parameters
ticket_idstring required
The Serval ticket ID to disconnect from
source_idstring required
The source ID (connected service ID or integration ID) to disconnect This identifies which external system/channel to stop syncing with
Response
Success
SvhelpPublicapiDisconnectTicketFromExternalTicketResponse required