v1

latestOpenAPI 3.1.0Serval License2026-07-26202952779.1 KB

Ticket API

Create Ticket Message

Create a new message in a ticket. Set is_internal_note to post an internal note visible only to team members.

post/v2/tickets/{ticket_id}/messages

Path parameters

ticket_idstring required

The ID of the ticket to add a message to.

Request body

messagestring

The content of the message.

authorUserIdstring

The ID of the user who authored the message.

triggerHelpAgentboolean nullable

Optional. Whether to trigger the AI help agent workflow for this message. Defaults to true. Set to false to suppress the help agent (e.g. when syncing messages from an external system or posting automated replies).

isInternalNoteboolean nullable

Optional. When true, the message is created as an internal note, visible only to team members and never surfaced to the requester. Defaults to false.

Response

Success