---
title: "Create Ticket Message"
method: POST
path: "/v2/tickets/{ticket_id}/messages"
tags: ["Ticket API"]
---

# Create Ticket Message

`POST /v2/tickets/{ticket_id}/messages`

Create a new message in a ticket. Set is_internal_note to post an internal note visible only to team members.

## Path parameters

- `ticket_id` string, required — The ID of the ticket to add a message to.

## Request body

- object
  - `message` string — The content of the message.
  - `authorUserId` string — The ID of the user who authored the message.
  - `triggerHelpAgent` boolean, nullable — Optional. Whether to trigger the AI help agent workflow for this message. Defaults to true. Set to false to suppress the help agent (e.g. when syncing messages from an external system or posting automated replies).
  - `isInternalNote` boolean, nullable — Optional. When true, the message is created as an internal note, visible only to team members and never surfaced to the requester. Defaults to false.

## Response `200`

Success

- SvhelpPublicapiCreateTicketMessageResponse
  - `data` SvhelpPubapimodelsCreatedMessage
    - `messageId` string — The Serval message ID of the message.

## Other responses

- `default` — Error

---

[API](https://skmtc.net/serval/apis/serval-public-api.md) · [All operations](https://skmtc.net/serval/apis/serval-public-api/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/serval/serval-public-api/versions/0549515e9384/schema)