---
title: "Disconnect from External Ticket"
method: DELETE
path: "/v2/tickets/{ticket_id}/disconnect/{source_id}"
tags: ["Ticket API"]
---

# Disconnect from External Ticket

`DELETE /v2/tickets/{ticket_id}/disconnect/{source_id}`

Disconnect a Serval ticket from an external sync channel. This stops bidirectional sync with the specified external system. Useful when moving a ticket from one channel to another (e.g., email to Slack DM). The external ticket connection is soft-deleted, preserving historical data.

## Path parameters

- `ticket_id` string, required — The Serval ticket ID to disconnect from
- `source_id` string, required — The source ID (connected service ID or integration ID) to disconnect This identifies which external system/channel to stop syncing with

## Response `200`

Success

- SvhelpPublicapiDisconnectTicketFromExternalTicketResponse

## Other responses

- `default` — Error

---

[API](https://skmtc.net/serval/apis/serval-public-api.md) · [All operations](https://skmtc.net/serval/apis/serval-public-api/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/serval/serval-public-api/versions/0549515e9384/schema)