--- title: "Get Ticket Custom Field Values" method: GET path: "/v2/tickets/{ticket_id}/custom-field-values" tags: ["Ticket API"] --- # Get Ticket Custom Field Values `GET /v2/tickets/{ticket_id}/custom-field-values` Get the custom field values that have been explicitly set on a ticket. Returns only fields with values — if no values have been set, both lists will be empty. To discover all available custom field definitions for a team, use the List Custom Field Options endpoint instead. ## Path parameters - `ticket_id` string, required — The ID of the ticket to get custom field values for. ## Response `200` Success - SvhelpPublicapiGetTicketCustomFieldValuesResponse — Returns the ticket's custom-field schema for its (type, subtype) model, with current values where set. Unset fields still appear (field_value empty). When no values have ever been written the schema is still returned — resolved from the ticket row, same as the UI's GetCustomFieldOptionsForTicketType path. - `customFields` SvhelpModelsCustomFieldValue[] - `fieldValue` SvstoreEntityFieldValue — EntityFieldValue represents a concrete field value on a specific entity. Used for both current values (on Entity.field_values) and historical values (in field value history responses). - `id` string — The EAV row id. NOT populated on entity read paths (Entity.field_values: search / list / get / create / update) since the v4 slim document_json dropped it — it has no consumer there. It IS populated on the listEntityFieldValueHistory RPC, which reads EAV rows directly. - `entityId` string - `fieldId` string - `fieldKey` string - `fieldName` string - `dataType` 'DATA_TYPE_UNSPECIFIED' | 'TEXT' | 'NUMBER' | 'BOOL' | 'TIMESTAMP' | 'ENUM' | 'ENTITY_REF' | 'USER_REF' | 'UNIQUE' | 'MULTI_SELECT' | 'FILE' - `value` union — `Value` represents a dynamically typed value which can be either null, a number, a string, a boolean, a recursive struct value, or a list of values. A producer of value is expected to set one of these variants. Absence of any variant indicates an error. The JSON representation for `Value` is JSON value. - number - string - boolean - object - `setByUserId` string, nullable — Attribution: who/what set this field value. Stored in the slim document_json and populated on ALL entity read paths (search / list / get / create / update) as well as field-value history. - `setByAppInstanceId` string, nullable - `createdAt` string, date-time — A timestamp in RFC 3339 format (e.g., "2025-01-15T01:30:15Z"). - `deletedAt` string, date-time — A timestamp in RFC 3339 format (e.g., "2025-01-15T01:30:15Z"). - `pinned` boolean — When true, ingestion cannot overwrite this user-set value. Stored in the slim document_json and populated on ALL entity read paths. - `field` SvstoreEntityTypeField - `id` string - `entityTypeId` string - `key` string - `name` string - `dataType` 'DATA_TYPE_UNSPECIFIED' | 'TEXT' | 'NUMBER' | 'BOOL' | 'TIMESTAMP' | 'ENUM' | 'ENTITY_REF' | 'USER_REF' | 'UNIQUE' | 'MULTI_SELECT' | 'FILE' - `createdAt` string, date-time — A timestamp in RFC 3339 format (e.g., "2025-01-15T01:30:15Z"). - `updatedAt` string, date-time — A timestamp in RFC 3339 format (e.g., "2025-01-15T01:30:15Z"). - `createdByUserId` string - `updatedByUserId` string - `enumOptions` SvstoreEnumOption[] - `id` string - `value` string - `displayName` string - `displayOrder` integer - `isKeyField` boolean — Whether this field's value drives the entity's key (dedup identifier). Must be a UNIQUE data type field. At most one per entity type. - `isNameField` boolean — Whether this field's value drives the entity's display name. - `refEntityTypeId` string, nullable — For ENTITY_REF fields: the entity type ID that this field references. - `description` string, nullable - `sourceEntityTypeId` string, nullable — If set, this field is inherited from the specified entity type. Empty means the field is defined directly on this entity type. - `sectionId` string, nullable — Visual grouping for the entity detail UI. Unset means the field renders in the implicit "Overview" tab. - `deprecatedFields` SvhelpModelsCustomFieldValue[] - `fieldValue` SvstoreEntityFieldValue — EntityFieldValue represents a concrete field value on a specific entity. Used for both current values (on Entity.field_values) and historical values (in field value history responses). - `id` string — The EAV row id. NOT populated on entity read paths (Entity.field_values: search / list / get / create / update) since the v4 slim document_json dropped it — it has no consumer there. It IS populated on the listEntityFieldValueHistory RPC, which reads EAV rows directly. - `entityId` string - `fieldId` string - `fieldKey` string - `fieldName` string - `dataType` 'DATA_TYPE_UNSPECIFIED' | 'TEXT' | 'NUMBER' | 'BOOL' | 'TIMESTAMP' | 'ENUM' | 'ENTITY_REF' | 'USER_REF' | 'UNIQUE' | 'MULTI_SELECT' | 'FILE' - `value` union — `Value` represents a dynamically typed value which can be either null, a number, a string, a boolean, a recursive struct value, or a list of values. A producer of value is expected to set one of these variants. Absence of any variant indicates an error. The JSON representation for `Value` is JSON value. - number - string - boolean - object - `setByUserId` string, nullable — Attribution: who/what set this field value. Stored in the slim document_json and populated on ALL entity read paths (search / list / get / create / update) as well as field-value history. - `setByAppInstanceId` string, nullable - `createdAt` string, date-time — A timestamp in RFC 3339 format (e.g., "2025-01-15T01:30:15Z"). - `deletedAt` string, date-time — A timestamp in RFC 3339 format (e.g., "2025-01-15T01:30:15Z"). - `pinned` boolean — When true, ingestion cannot overwrite this user-set value. Stored in the slim document_json and populated on ALL entity read paths. - `field` SvstoreEntityTypeField - `id` string - `entityTypeId` string - `key` string - `name` string - `dataType` 'DATA_TYPE_UNSPECIFIED' | 'TEXT' | 'NUMBER' | 'BOOL' | 'TIMESTAMP' | 'ENUM' | 'ENTITY_REF' | 'USER_REF' | 'UNIQUE' | 'MULTI_SELECT' | 'FILE' - `createdAt` string, date-time — A timestamp in RFC 3339 format (e.g., "2025-01-15T01:30:15Z"). - `updatedAt` string, date-time — A timestamp in RFC 3339 format (e.g., "2025-01-15T01:30:15Z"). - `createdByUserId` string - `updatedByUserId` string - `enumOptions` SvstoreEnumOption[] - `id` string - `value` string - `displayName` string - `displayOrder` integer - `isKeyField` boolean — Whether this field's value drives the entity's key (dedup identifier). Must be a UNIQUE data type field. At most one per entity type. - `isNameField` boolean — Whether this field's value drives the entity's display name. - `refEntityTypeId` string, nullable — For ENTITY_REF fields: the entity type ID that this field references. - `description` string, nullable - `sourceEntityTypeId` string, nullable — If set, this field is inherited from the specified entity type. Empty means the field is defined directly on this entity type. - `sectionId` string, nullable — Visual grouping for the entity detail UI. Unset means the field renders in the implicit "Overview" tab. - `customFieldGroups` SvhelpModelsCustomFieldGroup[] — Active custom fields grouped by their svstore entity_field_section. Use this when rendering one container per group on the UI; the existing custom_fields list is retained for flat-list consumers. - `section` SvstoreEntityFieldSection — EntityFieldSection is a per-entity-type visual grouping for field bindings — rendered as tabs on the entity detail UI ("General", "Purchasing", "Compliance"). Bindings without a section_id render in an implicit "Overview" tab. Sections are materialized down the inheritance chain just like fields: when an ancestor defines a section it is mirrored onto every descendant with source_entity_type_id pointing back. - `id` string - `entityTypeId` string - `name` string - `sourceEntityTypeId` string, nullable — If set, this section is mirrored from the specified ancestor type. Empty means the section is defined directly on this entity type. - `createdAt` string, date-time — A timestamp in RFC 3339 format (e.g., "2025-01-15T01:30:15Z"). - `updatedAt` string, date-time — A timestamp in RFC 3339 format (e.g., "2025-01-15T01:30:15Z"). - `createdByUserId` string - `updatedByUserId` string - `customFields` SvhelpModelsCustomFieldValue[] - `fieldValue` SvstoreEntityFieldValue — EntityFieldValue represents a concrete field value on a specific entity. Used for both current values (on Entity.field_values) and historical values (in field value history responses). - `id` string — The EAV row id. NOT populated on entity read paths (Entity.field_values: search / list / get / create / update) since the v4 slim document_json dropped it — it has no consumer there. It IS populated on the listEntityFieldValueHistory RPC, which reads EAV rows directly. - `entityId` string - `fieldId` string - `fieldKey` string - `fieldName` string - `dataType` 'DATA_TYPE_UNSPECIFIED' | 'TEXT' | 'NUMBER' | 'BOOL' | 'TIMESTAMP' | 'ENUM' | 'ENTITY_REF' | 'USER_REF' | 'UNIQUE' | 'MULTI_SELECT' | 'FILE' - `value` union — `Value` represents a dynamically typed value which can be either null, a number, a string, a boolean, a recursive struct value, or a list of values. A producer of value is expected to set one of these variants. Absence of any variant indicates an error. The JSON representation for `Value` is JSON value. - number - string - boolean - object - `setByUserId` string, nullable — Attribution: who/what set this field value. Stored in the slim document_json and populated on ALL entity read paths (search / list / get / create / update) as well as field-value history. - `setByAppInstanceId` string, nullable - `createdAt` string, date-time — A timestamp in RFC 3339 format (e.g., "2025-01-15T01:30:15Z"). - `deletedAt` string, date-time — A timestamp in RFC 3339 format (e.g., "2025-01-15T01:30:15Z"). - `pinned` boolean — When true, ingestion cannot overwrite this user-set value. Stored in the slim document_json and populated on ALL entity read paths. - `field` SvstoreEntityTypeField - `id` string - `entityTypeId` string - `key` string - `name` string - `dataType` 'DATA_TYPE_UNSPECIFIED' | 'TEXT' | 'NUMBER' | 'BOOL' | 'TIMESTAMP' | 'ENUM' | 'ENTITY_REF' | 'USER_REF' | 'UNIQUE' | 'MULTI_SELECT' | 'FILE' - `createdAt` string, date-time — A timestamp in RFC 3339 format (e.g., "2025-01-15T01:30:15Z"). - `updatedAt` string, date-time — A timestamp in RFC 3339 format (e.g., "2025-01-15T01:30:15Z"). - `createdByUserId` string - `updatedByUserId` string - `enumOptions` SvstoreEnumOption[] - `id` string - `value` string - `displayName` string - `displayOrder` integer - `isKeyField` boolean — Whether this field's value drives the entity's key (dedup identifier). Must be a UNIQUE data type field. At most one per entity type. - `isNameField` boolean — Whether this field's value drives the entity's display name. - `refEntityTypeId` string, nullable — For ENTITY_REF fields: the entity type ID that this field references. - `description` string, nullable - `sourceEntityTypeId` string, nullable — If set, this field is inherited from the specified entity type. Empty means the field is defined directly on this entity type. - `sectionId` string, nullable — Visual grouping for the entity detail UI. Unset means the field renders in the implicit "Overview" tab. ## Other responses - `default` — Error --- [API](https://skmtc.net/serval/apis/serval-public-api.md) · [All operations](https://skmtc.net/serval/apis/serval-public-api/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/serval/serval-public-api/versions/0549515e9384/schema)