---
title: "List call metrics"
method: GET
path: "/v1/call/{callId}/metrics"
tags: ["Call"]
---

# List call metrics

`GET /v1/call/{callId}/metrics`

Fetch all call-level metrics for a specific call, including both system-generated and custom metrics. Only returns successfully computed metrics.

## Path parameters

- `callId` string, required

## Query parameters

- `flatten` string — Whether to return a flat list instead of grouped by metric definition (default: false)

## Response `200`

Call-level metrics for a specific call

- object
  - `data` object[], required — Call metrics response payload grouped by metric definition
    - `metricDefinitionId` string, uuid, required — Unique identifier for the metric definition
    - `metricId` string, required — Stable metric identifier
    - `name` string, required — Name of the metric
    - `description` string, required — Description of what the metric measures
    - `type` 'COUNT' | 'NUMERIC' | 'BOOLEAN' | 'SCALE' | 'TEXT' | 'CLASSIFICATION' | 'OFFSET', required — Type of value this metric produces
    - `scope` 'GLOBAL' | 'PER_PARTICIPANT', required — Whether metric is global or per-participant
    - `unit` object — Unit information if applicable
      - `name` string, required — Name of the unit
      - `symbol` string, nullable, required — Symbol for the unit
    - `values` object[], required — Array of metric values (multiple for PER_PARTICIPANT metrics, or multiple segments/turns)
      - `value` union, required — The metric value (type depends on outputType)
        - number
        - boolean
        - string
      - `context` 'CALL' | 'SEGMENT' | 'SEGMENT_RANGE', required — Context level: CALL (entire call), SEGMENT (single segment), SEGMENT_RANGE (between/across segments)
      - `participantRole` 'agent' | 'customer' — Role of participant (only for PER_PARTICIPANT metrics)
      - `valueReasoning` string — Explanation for the metric value (especially useful for AI-computed metrics)
      - `confidence` number, required — Confidence score (0-1) for the computed value. Defaults to 1.0 for deterministic metrics.
      - `computedAt` string, date-time, required — ISO 8601 timestamp when the metric was computed
      - `policyIds` string[] — IDs of metric policies that triggered this metric computation
      - `segment` object — Segment information (for SEGMENT context metrics)
        - `id` string, uuid, required — Segment ID
        - `text` string, required — Segment text content
        - `startOffsetMs` number, required — Start time offset in milliseconds
        - `endOffsetMs` number, required — End time offset in milliseconds
      - `fromSegment` object — Starting segment information (for SEGMENT_RANGE context metrics)
        - `id` string, uuid, required — Starting segment ID
        - `text` string, required — Starting segment text content
        - `startOffsetMs` number, required — Start time offset in milliseconds
        - `endOffsetMs` number, required — End time offset in milliseconds
      - `toSegment` object — Ending segment information (for SEGMENT_RANGE context metrics)
        - `id` string, uuid, required — Ending segment ID
        - `text` string, required — Ending segment text content
        - `startOffsetMs` number, required — Start time offset in milliseconds
        - `endOffsetMs` number, required — End time offset in milliseconds

## Other responses

- `401` — Unauthorized
- `403` — Forbidden
- `404` — Not Found
- `429` — Too Many Requests
- `500` — Internal Server Error

---

[API](https://skmtc.net/roarkhq/apis/roark-analytics-api.md) · [All operations](https://skmtc.net/roarkhq/apis/roark-analytics-api/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/roarkhq/roark-analytics-api/revisions/83528d3618ef/schema)