v1

latestOpenAPI 3.0.02026-07-263403911.5 MB

TicketJournals

View ticket journal

Find a single ticket journal by ID.

get/v1/TicketJournals/{id}

idinteger required

Format - int32. ID of the ticket journal to view.

okboolean

ticket_journal_idinteger

Primary identifier for this ticket journal.

created_byinteger

Foreign identifier indicating the user who created this ticket journal.

created_datestring date-time

Date and time this ticket journal was created.

messagestring required

A message containing notes, a log of work, or communication with an end user.

ticket_idinteger required

Foreign identifier indicating the ticket this journal is related to.

show_on_accountboolean

Indicates whether the journal should be visible from the associated customer's account page.

is_publicboolean

Indicates whether the journal should be emailed to the customer's contact email.

email_copy_to_groupboolean

Indicates whether the journal should be emailed to the user group on the ticket.