Create ticket

Primary identifier for this ticket.

Description of the issue.

Current status of the ticket.

Explanation of how the issue was resolved.

Foreign identifier indicating the type of ticket.

Foreign identifier indicating the step being performed to solve the issue.

Foreign identifier indicating the user who is assigned to this ticket.

Foreign identifier indicating the group who is assigned to this ticket.

Foreign identifier indicating the customer who has the issue. Can be set to 0 (zero) or omitted to indicate ticket is not linked to an account.

Foreign identifier indicating the associated line of service. Can be set to 0 (zero) or omitted to indicate ticket is not linked to a service.

Foreign identifier indicating the priority given to this ticket.

Name of the primary contact on the customer side.

Phone number of the primary contact.

Primary contact email (or emails separated by comma).

Additional contact email addresses associated with a specific ticket.

Admin CCs associated with a specific ticket.

An open field to hold your own status code.

Due date for ticket resolution.

Date and time this ticket was created.

Date and time this ticket was closed.

Foreign identifier indicating the user who created this ticket.

Date and time this ticket was modified.

Foreign identifier indicating the user who last modified this ticket.

Foreign identifier indicating what process to start with the ticket.

Foreign identifier indicating which contact is associated with this ticket.

The provider ticket number associated with this ticket, if applicable.

Foreign identifier indicating which provider contact is associated with this ticket.

Foreign identifier indicating which phase of the current process this ticket is in.

Enumerated value indicating creation source of ticket (Rev.io, Agent Portal, etc.).