Retrieve details of a specific call
get/v2/get-call/{call_id}
Path parameters
call_idstring required
Example:119c3f8e47135a29e65947eeb34cf12d
The call id to retrieve call history for.
Response
Successfully retrieved a call.
Example response
{
"call_type": "web_call",
"access_token": "eyJhbGciOiJIUzI1NiJ9.eyJ2aWRlbyI6eyJyb29tSm9p",
"call_id": "Jabr9TXYYJHfvl6Syypi88rdAHYHmcq6",
"agent_id": "oBeDLoLOeuAbiuaMFXRtDOLriTJ5tSxD",
"agent_name": "My Agent",
"agent_version": 1,
"call_status": "registered",
"retell_llm_dynamic_variables": {
"customer_name": "John Doe"
},
"collected_dynamic_variables": {
"last_node_name": "Test node"
},
"custom_sip_headers": {
"X-Custom-Header": "Custom Value"
},
"data_storage_setting": "everything",
"opt_in_signed_url": true,
"start_timestamp": 1703302407333,
"end_timestamp": 1703302428855,
"transfer_end_timestamp": 1703302628855,
"duration_ms": 10000,
"transcript": "Agent: hi how are you doing?\nUser: Doing pretty well. How are you?\nAgent: That's great to hear! I'm doing well too, thanks! What's up?\nUser: I don't have anything in particular.\nAgent: Got it, just checking in!\nUser: Alright. See you.\nAgent: have a nice day\n",
"transcript_object": [
{
"role": "agent",
"content": "hi how are you doing?",
"words": [
{
"word": "hi",
"start": 0.7,
"end": 1.3
}
]
}
],
"transcript_with_tool_calls": [
{
"role": "agent",
"content": "hi how are you doing?",
"words": [
{
"word": "hi",
"start": 0.7,
"end": 1.3
}
]
}
],
"scrubbed_transcript_with_tool_calls": [
{
"role": "agent",
"content": "hi how are you doing?",
"words": [
{
"word": "hi",
"start": 0.7,
"end": 1.3
}
]
}
],
"recording_url": "https://retellai.s3.us-west-2.amazonaws.com/Jabr9TXYYJHfvl6Syypi88rdAHYHmcq6/recording.wav",
"recording_multi_channel_url": "https://retellai.s3.us-west-2.amazonaws.com/Jabr9TXYYJHfvl6Syypi88rdAHYHmcq6/recording_multichannel.wav",
"scrubbed_recording_url": "https://retellai.s3.us-west-2.amazonaws.com/Jabr9TXYYJHfvl6Syypi88rdAHYHmcq6/recording.wav",
"scrubbed_recording_multi_channel_url": "https://retellai.s3.us-west-2.amazonaws.com/Jabr9TXYYJHfvl6Syypi88rdAHYHmcq6/recording_multichannel.wav",
"public_log_url": "https://retellai.s3.us-west-2.amazonaws.com/Jabr9TXYYJHfvl6Syypi88rdAHYHmcq6/public_log.txt",
"knowledge_base_retrieved_contents_url": "https://retellai.s3.us-west-2.amazonaws.com/Jabr9TXYYJHfvl6Syypi88rdAHYHmcq6/kb_retrieved_contents.txt",
"latency": {
"e2e": {
"p50": 800,
"p90": 1200,
"p95": 1500,
"p99": 2500,
"max": 2700,
"min": 500,
"num": 10
},
"asr": {
"p50": 800,
"p90": 1200,
"p95": 1500,
"p99": 2500,
"max": 2700,
"min": 500,
"num": 10
},
"llm": {
"p50": 800,
"p90": 1200,
"p95": 1500,
"p99": 2500,
"max": 2700,
"min": 500,
"num": 10
},
"llm_websocket_network_rtt": {
"p50": 800,
"p90": 1200,
"p95": 1500,
"p99": 2500,
"max": 2700,
"min": 500,
"num": 10
},
"tts": {
"p50": 800,
"p90": 1200,
"p95": 1500,
"p99": 2500,
"max": 2700,
"min": 500,
"num": 10
},
"knowledge_base": {
"p50": 800,
"p90": 1200,
"p95": 1500,
"p99": 2500,
"max": 2700,
"min": 500,
"num": 10
},
"s2s": {
"p50": 800,
"p90": 1200,
"p95": 1500,
"p99": 2500,
"max": 2700,
"min": 500,
"num": 10
}
},
"transfer_destination": "+12137771234",
"call_analysis": {
"call_summary": "The agent called the user to ask question about his purchase inquiry. The agent asked several questions regarding his preference and asked if user would like to book an appointment. The user happily agreed and scheduled an appointment next Monday 10am.",
"user_sentiment": "Positive",
"call_successful": true
},
"call_cost": {
"product_costs": [
{
"product": "elevenlabs_tts",
"unit_price": 1,
"cost": 60
}
],
"total_duration_seconds": 60,
"total_duration_unit_price": 1,
"combined_cost": 70
}
}