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v1

latestOpenAPI 3.1.02026-07-26359254.7 MB
Reports

Get calls reporting overview

<small>Requires the reporting:read scope (or a broader one that includes it).</small>

Returns aggregated call statistics with per-member breakdown.

Includes total calls, average duration, positive/answered counts, and inbound missing calls.

post/v3/reporting/calls/overview

Request body

Example request

{
  "filters": {
    "from": "2026-01-01T00:00:00Z",
    "to": "2026-03-01T00:00:00Z"
  }
}

Response

Calls overview retrieved successfully

callsCountinteger

Total number of calls

averageDurationinteger

Average call duration in seconds

positiveCallsCountinteger

Number of calls with positive resolution

positiveCallsPercentagenumber double

Percentage of calls with positive resolution

answeredCallsCountinteger

Number of answered calls

callsToContactCountnumber double

Average calls per contact

inboundMissingCallsCountinteger

Number of missed inbound calls