---
title: "Resumo de atendimentos"
method: GET
path: "/v1/analytics/attendances/summary"
tags: ["conversas-v2-analytics"]
---

# Resumo de atendimentos

`GET /v1/analytics/attendances/summary`

Indicadores agregados de atendimentos no intervalo informado.

## Query parameters

- `start_date` string, required
- `end_date` string, required
- `timezone` string, required
- `department_ids` string[]
- `employee_ids` string[]

## Response `200`

Resumo calculado para o período

- AttendancesSummaryV1
  - `attendancesTotal` number, required — Total de atendimentos considerados.
  - `tma` AnalyticsDurationMetricV1, required
    - `val` number, required
    - `unit` 'min' | 'h', required
  - `tme` AnalyticsDurationMetricV1, required
    - `val` number, required
    - `unit` 'min' | 'h', required
  - `tmeOut` AnalyticsDurationMetricV1, required
    - `val` number, required
    - `unit` 'min' | 'h', required

## Other responses

- `400` — Falha de validação ou requisição inválida
- `401` — Token ausente, inválido ou sem permissão
- `404` — Recurso não encontrado
- `500` — Erro interno

---

[API](https://skmtc.net/rdstation/apis/webhook-service.md) · [All operations](https://skmtc.net/rdstation/apis/webhook-service/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/rdstation/webhook-service/revisions/3867c21388e8/schema)