---
title: "List call queues"
method: GET
path: "/call_queues"
tags: ["Call Queue"]
---

# List call queues

`GET /call_queues`

Retrieve a collection of call queues

## Query parameters

- `filter` string
- `search` string
- `orderby` string
- `skip` integer
- `top` integer

## Response `200`

OK

- object
  - `count` integer — Total number of resource.
  - `items` object[]
    - `id` string — The unique ID of the resource.
    - `name` string — The name of call queue.
    - `extension_number` string — The extension number.
    - `polling_strategy` 'RING_SIMULTANEOUSLY' | 'PRIORITIZED_HUNT' | 'CYCLIC_HUNT' | 'LEAST_WORKED_HUNT' | 'SKILL_BASED_ROUTING_PRIORITIZED_HUNT' | 'SKILL_BASED_ROUTING_CYCLIC_HUNT' | 'SKILL_BASED_ROUTING_LEAST_WORKED_HUNT' — Polling strategy: Can be either: - `RING_SIMULTANEOUSLY`: Ring all available agents of the queue simultaneously. - `PRIORITIZED_HUNT`: Ring each available agent of the queue serially in the configured order. - `CYCLIC_HUNT`: Ring each available agent of the queue serially, ring the agent that hasn't been rang from a call from this queue in the longest amount of time first. - `LEAST_WORKED_HUNT`: Ring each available agent of the queue serially, ring the agent that hasn't answered a call from this queue in the longest amount of time first. - `SKILL_BASED_ROUTING_PRIORITIZED_HUNT`: The call assign to the agents in the level "1" skill group first, and move on to the less experienced agents in subsequent skill groups, if the call is not answered in current skill group. Ring each available agent of the queue serially in the configured order. - `SKILL_BASED_ROUTING_CYCLIC_HUNT`: The call assign to the agents in the level "1" skill group first, and move on to the less experienced agents in subsequent skill groups, if the call is not answered in current skill group. Ring each available agent of the queue serially, ring the agent that hasn't been rang from a call from this queue in the longest amount of time first. - `SKILL_BASED_ROUTING_LEAST_WORKED_HUNT`: The call assign to the agents in the level "1" skill group first, and move on to the less experienced agents in subsequent skill groups, if the call is not answered in current skill group. Ring each available agent of the queue serially, ring the agent that hasn't answered a call from this queue in the longest amount of time first.

## Other responses

- `4XX` — Error

---

[API](https://skmtc.net/portsip/apis/portsip-pbx-rest-api.md) · [All operations](https://skmtc.net/portsip/apis/portsip-pbx-rest-api/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/portsip/portsip-pbx-rest-api/revisions/577415d4a3d5/schema)