---
title: "Retrieve call queue agent"
method: GET
path: "/call_queues/{id}/agents/{agent_number}"
tags: ["Call Queue"]
---

# Retrieve call queue agent

`GET /call_queues/{id}/agents/{agent_number}`

Retrieve information of call queue agent.

## Path parameters

- `id` string, required — The unique ID of the resource.
- `agent_number` string, required — The extension number.

## Response `200`

OK

- object
  - `extension_number` string — The extension number.
  - `display_name` string — The display name of user.
  - `skill_level` integer — The skill level of agent in queue. Only valid when `polling_strategy` is skill based.
  - `status` 'READY' | 'NOT_READY' | 'QUEUE_CALL' | 'OTHER_CALL' | 'WRAP_UP' | 'BREAK' | 'LUNCH' | 'LOGGED_OUT' | 'OFFLINE' — Current status of agent: - `READY`: - `NOT_READY`: - `QUEUE_CALL`: - `OTHER_CALL`: - `WRAP_UP`: - `BREAK`: - `LUNCH`: - `TRANSFER`: - `CONSULT_TRANSFER`: - `ON_HOLD`: - `LOGGED_OUT`: - `OFFLINE`:

## Other responses

- `4XX` — Error

---

[API](https://skmtc.net/portsip/apis/portsip-pbx-rest-api.md) · [All operations](https://skmtc.net/portsip/apis/portsip-pbx-rest-api/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/portsip/portsip-pbx-rest-api/revisions/577415d4a3d5/schema)