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v1

latestOpenAPI 3.1.0Copyright Pismo2026-07-247702,7523.1 MB
Migration

Update dispute migration

Update dispute migration.

Only use this endpoint if the dispute's status is FAILED_MIGRATION and you need to update something that went wrong.

put/v1/migration/{disputeId}

Path parameters

disputeIdnumber required

Dispute ID

Request body

claim_idstring required

Claim ID, same as case number for VISA.

chargeback_idstring required

Chargeback ID, same as dispute ID for VISA.

disputed_amountnumber required

Disputed amount.

dispute_installment_idinteger required

Dispute installment ID.

network_brand_type'Visa' | 'Mastercard' | 'Elo' required

Network brand

is_partialboolean

Is partial amount chargeback? Default is false.

arnstring

Acquirer reference number. REQUIRED for Zero balance integration.

transaction_datestring

Transaction date. REQUIRED for Zero balance integration.

Example request

{
  "claim_id": "474749409",
  "chargeback_id": "88996",
  "disputed_amount": 10,
  "dispute_installment_id": 8675309,
  "network_brand_type": "Visa",
  "transaction_date": "2023-02-23"
}

Response

OK

idnumber

Dispute ID

org_idstring

Organization ID

account_idinteger

Account ID

authorization_idnumber

Authorization ID.

commentstring nullable

Client custom dispute comment.

REQUIRED for Visa partial dispute to explain why partial.

dispute_reasonnumber

Each card network, such as Visa or Mastercard, defines and maintains their own unique set of reason codes, which banks that issue credit and debit cards under their brands apply to disputes. Here's a reason code quick reference for the major credit card networks.

For Visa, this would be either 10 (fraud - card present), 11 (authorization), 12 (processing error), or 13 (consumer dispute).

For more infomation, refer to the Visa or Mastercard chargeback quides.

For example - 4853 (Mastercard - cardholder dispute), 12 (Visa - processing error) or 72 (ELO - denied authorization)

modalitynumber

Dispute modality - legacy term for reason code to file the dispute.

dispute_status'OPENED' | 'PENDING' | 'CANCELED' | 'FAILED' | 'CHARGEBACK_REJECTED' | 'CHARGEBACK_CREATED' | 'CHARGEBACK_ACCEPTED' | 'CHARGEBACK_CLOSED' | 'SECOND_PRESENTMENT' | 'PRE_ARBITRATION_OPENED' | 'PRE_ARBITRATION_ACCEPTED' | 'PRE_ARBITRATION_DECLINED' | 'PRE_ARBITRATION_RECALL' | 'PRE_ARB_ALLOCATION_OPENED' | 'FAILED_PRE_ARBITRATION' | 'PRE_ARB_ALLOCATION_ACCEPTED' | 'PRE_ARB_ALLOCATION_DECLINED' | 'PRE_ARB_ALLOCATION_RECALLED' | 'FAILED_DECLINE_PRE_ARB' | 'FAILED_ACCEPT_PRE_ARB' | 'FAILED_ON_CLOSE' | 'EXPIRED' | 'ISSUER_LOSS' | 'MIGRATION' | 'FAILED_MIGRATION'

Dispute status enums.

dispute_status_group'OPEN' | 'APPROVED' | 'DENIED' | 'CARDNETWORK_CHARGEBACK' | 'ANALYSING' | 'CARDNETWORK_SECOND_PRESENTMENT' | 'FAILED' | 'CARDNETWORK_PREARBITRATION' | 'RESEND' | 'LOSS' | 'WON' | 'REJECTED' | 'FAILED_PROCESSED'

Group status enums

created_atstring date-time

Datetime program calendar strategy was created. Format = YYYY-MM-DDTHH:MM:SS:MM.

updated_atstring date

Dispute last updated date, format = yyyy-mm-dd.

created_at_utcstring date-time

Dispute created in UTC date/time.

updated_at_utcstring

When dispute updated in UTC date/time.

timelinestring nullable

Client custom timeline information.

protocolstring

Client custom protocol ID. This is primarily for you to internally identify a request. If not provided, Pismo creates a CID (correlation ID) field for this purpose.

metadatastring

Any data object with key/value pairs. No limit on length.

Note: This field must not be used to send Personally Identifiable Information (PII), Payment Card Industry (PCI) data, or any sensitive/regulated information. Metadata fields are intended for operational, non-sensitive data only. For sensitive data, use the specific parameters designed for that purpose. For more information, refer to Get started with Pismo APIs.

disputed_amountnumber

Disputed amount.

is_networkboolean

Does dispute have a network authorization?

is_dispute_migratedboolean

Has this dispute been migrated to the Pismo platform?

reversal_idnumber

Event-generated reversal ID

network_return_reason_codestring

Network reason code.

network_brand_type'Visa' | 'Mastercard' | 'Elo'

Network brand

transaction_datestring

Transaction date, format = yyyy-mm-dd hh:mm:ss

transaction_amountnumber

Transaction amount

currency_codestring

ISO-4217 code for transaction currency. For example, 986 = Brazilian real.

Example response

{
  "id": 48670,
  "org_id": "TN-cc8f8b89-233a-4582-9f36-63ee85278d6d",
  "account_id": 6912345,
  "authorization_id": 4352243,
  "comment": "Custom comment",
  "dispute_reason": 4853,
  "modality": 4855,
  "dispute_status": "PENDING",
  "dispute_status_group": "OPEN",
  "created_at": "2024-09-12T16:46:16.43663522",
  "updated_at": "2021-02-22",
  "created_at_utc": "2021-02-21T22:51:43.000000000Z",
  "updated_at_utc": "2022-10-13T19:56:010000000Z",
  "timeline": "{ \"data\": \"test\"}",
  "protocol": "20251128111532456",
  "metadata": "{ \"key\": \"value\"}",
  "disputed_amount": 10,
  "is_network": true,
  "reversal_id": 123,
  "network_return_reason_code": "4853",
  "network_brand_type": "Visa",
  "transaction_date": "2022-08-04 14:26:20",
  "transaction_amount": 86753.09,
  "currency_code": "986"
}