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v1

latestOpenAPI 3.1.02026-07-24233206489.1 KB
internal-requests

Move request to pending clarification (S2S only)

Transitions request status to pending_clarification from under_review or processing. Records the clarification needed with required internal note explaining what needs to be clarified.

post/v1/internal/requests/{id}/pending_clarification

Path parameters

idstring required

Request ID

Request body

accountIDstring
adminIDstring
idstring required
internal_notestring required
merchant_notestring

MerchantNote is an optional merchant-safe clarification remark. It is stored as the merchant_note key inside the request's kyb_data, so merchants can read it from GET /v1/requests. Do not put internal-only context here — use internal_note.

Example request

{
  "internal_note": "Waiting on updated proof of billing",
  "merchant_note": "Please upload a recent proof of billing under the business name"
}

Response

OK

has_moreboolean

Example response

{
  "data": {
    "account_id": "acct_01hzy8n3k2b5xq9m4p7r6t8w1v",
    "product_code": "prd_svc_paymongo_ewallet_gcash",
    "request_type": "onboarding",
    "requester_id": "usr_01hzy8n3k2b5xq9m4p7r6t8w1v"
  }
}