v1

latestOpenAPI 3.1.02026-07-24233206489.1 KB

internal-requests

Assign request to ops team member (S2S only)

Assigns or reassigns a single request or multiple requests to an ops team member. Transitions request status to under_review and records assigned_at timestamp. For internal use (admin dashboards, etc.) - skips account ID validation.

patch/v1/internal/requests/{id}/assign

Path parameters

idstring required

Request ID (for single assignment)

Request body

accountIDstring

assignee_emailstring required

idstring

For single assignment (backward compatible via URI)

notestring

Note is an optional human-readable note explaining the assignment change

request_idsstring[] required

For batch assignment (takes precedence if provided)

Example request

{
  "assignee_email": "ops@paymongo.com",
  "note": "Reassigning to KYB specialist"
}

Response

has_moreboolean

Example response

{
  "data": {
    "account_id": "acct_01hzy8n3k2b5xq9m4p7r6t8w1v",
    "product_code": "prd_svc_paymongo_ewallet_gcash",
    "request_type": "onboarding",
    "requester_id": "usr_01hzy8n3k2b5xq9m4p7r6t8w1v"
  }
}