v1

latestOpenAPI 3.1.0© Copyright Partoo2026-07-26163503484.0 KB
Feedback Management

Reply to a feedback result

<Warning> The Feedback Management API is currently in **BETA**, therefore the following endpoints are subject to modification, given a **2 week notice**.

If you are planning to use any of them, please notify us so we will be able to keep you informed about upcoming changes. </Warning>

This endpoint lets you reply to a feedback result.

In order to be able to reply to a feedback result:

  • The optin property of the corresponding feedback result must be true
  • The email_reply_source of the corresponding feedback form must be set
  • The email_reply_subject of the corresponding feedback form must be set
post/feedback/feedback_result/{feedback_result_id}/reply

Path parameters

feedback_result_idinteger required

Request body

contentstring text required

Content of your reply

Example request

{
  "content": "Merci ❤️",
  "reply_suggestion": {
    "reply_suggestion_id": 123,
    "reply_suggestion_modified": true
  }
}

Response

OK

idinteger

Unique identifier of the reply

createdstring datetime

Date the reply was created

author_namestring

Author of the reply

contentstring

Content of the reply

feedback_result_idinteger

Identifier of the feedback result

user_idstring

User id

is_reply_suggestionboolean

Whether the reply was created using an AI suggestion

Example response

{
  "id": 1,
  "created": "2024-11-15T10:00:15+00:00",
  "author_name": "Jane Doe",
  "content": "Thank you for your feedback",
  "feedback_result_id": 1,
  "user_id": "5309c3a237bbc544d8e26737"
}