Reviews
Fetch AI reply suggestion for reviews
The AI reply suggestion is a service that generates a response to a review based on the review content.
<b>⚠️ This feature provides reply SUGGESTIONS, NOT AUTOMATIC REPLIES. It is NOT designed for fully automating conversations. Similar to the app, a human reviewer is expected to validate the suggestion before selecting it in order to use reply to a review endpoint ⚠️</b>
How does the AI reply suggestion work?
- First, call the Fetch AI reply suggestion service.
- Then retrieve the values and store them on the caller's side. It is possible to request up to 3 suggestions per reply, and after that, it's no longer possible; the suggestions are retained once they're made, and that they can be found at the index (0, 1, or 2) of the parameters
- Finally, use the suggestion ID and pass it to reply_suggestion request body when calling the reply to a review service to link the response to the suggestion.
get/reviews/fetch-suggestion/{review_id}/{index}
Path parameters
review_idinteger required
ID of the review for which we want an AI suggestion
Example:34
indexinteger required
Index of the reply suggestion (0, 1, or 2)
Response
OK
Example response
{
"id": 820459,
"index": 1,
"review_id": 34,
"content": "Dear Client, thanks for your kind feedback.",
"report": {
"id": 3587,
"user_id": "52e10f004ee65a020",
"created_at": "2025-05-12T12:57:21.895170Z"
}
}