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v1

latestOpenAPI 3.1.0© Copyright Partoo2026-07-26163503484.0 KB
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Update conversation

This endpoint lets you change the status of the conversation to "open"/"closed" or to assign it to a user. ⚠️ You can only perform one action at a time: either change the status or assign a user.

patch/conversations/{conversation_id}

Path parameters

conversation_idinteger required

The id of the conversation to update

Request body

status'open' | 'closed'

You can close or re-open the conversation.
It will change the "is_solved" boolean of the conversation but it won't change the is_expired.
If the conversation is expired we can't re-open it.

assigned_user_id'USER_ID' | 'unassigned'

Only for enterprise organizations. The user will be assigned to the conversation.

You can only assign a conversation to a user that:

  • is active
  • is of type human (not bot)
  • has access to the conversation

Response

OK

status'success'