ticketing/tickets
List Tickets
get/ticketing/tickets
Query parameters
remote_databoolean
Set to true to include data from the original software.
limitnumber
Set to get the number of records.
cursorstring
Set to get the number of records after this cursor.
Headers
x-connection-tokenstring required
The connection token
Response
Example response
{
"data": [
{
"name": "Customer Service Inquiry",
"status": "OPEN",
"description": "Help customer",
"due_date": "2024-10-01T12:00:00Z",
"type": "BUG",
"parent_ticket": "801f9ede-c698-4e66-a7fc-48d19eebaa4f",
"collections": [
"801f9ede-c698-4e66-a7fc-48d19eebaa4f"
],
"tags": [
"my_tag",
"urgent_tag"
],
"completed_at": "2024-10-01T12:00:00Z",
"priority": "HIGH",
"assigned_to": [
"801f9ede-c698-4e66-a7fc-48d19eebaa4f"
],
"comment": {
"body": "Assigned to Eric !",
"html_body": "<p>Assigned to Eric !</p>",
"creator_type": "USER",
"ticket_id": "801f9ede-c698-4e66-a7fc-48d19eebaa4f",
"contact_id": "801f9ede-c698-4e66-a7fc-48d19eebaa4f",
"user_id": "801f9ede-c698-4e66-a7fc-48d19eebaa4f",
"attachments": [
"801f9ede-c698-4e66-a7fc-48d19eebaa4f"
]
},
"account_id": "801f9ede-c698-4e66-a7fc-48d19eebaa4f",
"contact_id": "801f9ede-c698-4e66-a7fc-48d19eebaa4f",
"attachments": [
"801f9ede-c698-4e66-a7fc-48d19eebaa4f"
],
"field_mappings": {
"fav_dish": "broccoli",
"fav_color": "red"
},
"id": "801f9ede-c698-4e66-a7fc-48d19eebaa4f",
"remote_id": "id_1",
"remote_data": {
"key1": "value1",
"key2": 42,
"key3": true
},
"created_at": "2024-10-01T12:00:00Z",
"modified_at": "2024-10-01T12:00:00Z"
}
]
}