v18

latestOpenAPI 3.0.0raw.githubusercontent.com2024-11-18167108845.6 KB

ticketing/tickets

Retrieve Tickets

Retrieve Tickets from any connected Ticketing software

get/ticketing/tickets/{id}

Path parameters

idstring required

id of the ticket you want to retrive.

Query parameters

remote_databoolean

Set to true to include data from the original Ticketing software.

Headers

x-connection-tokenstring required

The connection token

Response

namestring nullable required

The name of the ticket

statusstring nullable

The status of the ticket. Authorized values are OPEN or CLOSED.

descriptionstring nullable required

The description of the ticket

due_datestring date-time nullable

The date the ticket is due

typestring nullable

The type of the ticket. Authorized values are PROBLEM, QUESTION, or TASK

parent_ticketstring nullable

The UUID of the parent ticket

completed_atstring date-time nullable

The date the ticket has been completed

prioritystring nullable

The priority of the ticket. Authorized values are HIGH, MEDIUM or LOW.

assigned_tostring[] nullable

The users UUIDs the ticket is assigned to

account_idstring nullable

The UUID of the account which the ticket belongs to

contact_idstring nullable

The UUID of the contact which the ticket belongs to

field_mappingsobject nullable

The custom field mappings of the ticket between the remote 3rd party & Panora

idstring nullable

The UUID of the ticket

remote_idstring nullable

The id of the ticket in the context of the 3rd Party

remote_dataobject nullable

The remote data of the ticket in the context of the 3rd Party

created_atstring date-time nullable

The created date of the object

modified_atstring date-time nullable

The modified date of the object

Example response

{
  "name": "Customer Service Inquiry",
  "status": "OPEN",
  "description": "Help customer",
  "due_date": "2024-10-01T12:00:00Z",
  "type": "BUG",
  "parent_ticket": "801f9ede-c698-4e66-a7fc-48d19eebaa4f",
  "collections": [
    "801f9ede-c698-4e66-a7fc-48d19eebaa4f"
  ],
  "tags": [
    "my_tag",
    "urgent_tag"
  ],
  "completed_at": "2024-10-01T12:00:00Z",
  "priority": "HIGH",
  "assigned_to": [
    "801f9ede-c698-4e66-a7fc-48d19eebaa4f"
  ],
  "comment": {
    "body": "Assigned to Eric !",
    "html_body": "<p>Assigned to Eric !</p>",
    "creator_type": "USER",
    "ticket_id": "801f9ede-c698-4e66-a7fc-48d19eebaa4f",
    "contact_id": "801f9ede-c698-4e66-a7fc-48d19eebaa4f",
    "user_id": "801f9ede-c698-4e66-a7fc-48d19eebaa4f",
    "attachments": [
      "801f9ede-c698-4e66-a7fc-48d19eebaa4f"
    ]
  },
  "account_id": "801f9ede-c698-4e66-a7fc-48d19eebaa4f",
  "contact_id": "801f9ede-c698-4e66-a7fc-48d19eebaa4f",
  "attachments": [
    "801f9ede-c698-4e66-a7fc-48d19eebaa4f"
  ],
  "field_mappings": {
    "fav_dish": "broccoli",
    "fav_color": "red"
  },
  "id": "801f9ede-c698-4e66-a7fc-48d19eebaa4f",
  "remote_id": "id_1",
  "remote_data": {
    "key1": "value1",
    "key2": 42,
    "key3": true
  },
  "created_at": "2024-10-01T12:00:00Z",
  "modified_at": "2024-10-01T12:00:00Z"
}