---
title: "Retrieve User"
method: GET
path: "/ticketing/users/{id}"
tags: ["ticketing/users"]
---

# Retrieve User

`GET /ticketing/users/{id}`

Retrieve a User from any connected Ticketing software

## Path parameters

- `id` string, required

## Query parameters

- `remote_data` boolean

## Headers

- `x-connection-token` string, required

## Response `200`

- UnifiedTicketingUserOutput
  - `name` string, nullable, required — The name of the user
  - `email_address` string, nullable, required — The email address of the user
  - `teams` string[], nullable — The teams whose the user is part of
  - `account_id` string, nullable — The account or organization the user is part of
  - `field_mappings` object, nullable — The custom field mappings of the user between the remote 3rd party & Panora
  - `id` string, nullable — The UUID of the user
  - `remote_id` string, nullable — The id of the user in the context of the 3rd Party
  - `remote_data` object, nullable — The remote data of the user in the context of the 3rd Party
  - `created_at` string, date-time, nullable — The created date of the object
  - `modified_at` string, date-time, nullable — The modified date of the object

---

[API](https://skmtc.net/panoratech/apis/panora-api-2.md) · [All operations](https://skmtc.net/panoratech/apis/panora-api-2/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/panoratech/panora-api-2/revisions/ef360d76c658/schema)