--- title: "Retrieve Tickets" method: GET path: "/ticketing/tickets/{id}" tags: ["ticketing/tickets"] --- # Retrieve Tickets `GET /ticketing/tickets/{id}` Retrieve Tickets from any connected Ticketing software ## Path parameters - `id` string, required ## Query parameters - `remote_data` boolean ## Headers - `x-connection-token` string, required ## Response `200` - UnifiedTicketingTicketOutput - `name` string, nullable, required — The name of the ticket - `status` string, nullable — The status of the ticket. Authorized values are OPEN or CLOSED. - `description` string, nullable, required — The description of the ticket - `due_date` string, date-time, nullable — The date the ticket is due - `type` string, nullable — The type of the ticket. Authorized values are PROBLEM, QUESTION, or TASK - `parent_ticket` string, nullable — The UUID of the parent ticket - `collections` union[], nullable — The collection UUIDs the ticket belongs to - union - string - UnifiedTicketingCollectionOutput - `name` string, nullable, required — The name of the collection - `description` string, nullable — The description of the collection - `collection_type` string, nullable — The type of the collection. Authorized values are either PROJECT or LIST - `id` string, nullable — The UUID of the collection - `remote_id` string, nullable — The id of the collection in the context of the 3rd Party - `remote_data` object, nullable — The remote data of the collection in the context of the 3rd Party - `created_at` string, date-time, nullable — The created date of the object - `modified_at` string, date-time, nullable — The modified date of the object - `tags` union[], nullable — The tags names of the ticket - union - string - UnifiedTicketingTagOutput - `name` string, nullable, required — The name of the tag - `field_mappings` object, nullable — The custom field mappings of the tag between the remote 3rd party & Panora - `id` string, nullable — The UUID of the tag - `remote_id` string, nullable — The remote ID of the tag in the context of the 3rd Party - `remote_data` object, nullable — The remote data of the tag in the context of the 3rd Party - `created_at` string, date-time, nullable — The created date of the tag - `modified_at` string, date-time, nullable — The modified date of the tag - `completed_at` string, date-time, nullable — The date the ticket has been completed - `priority` string, nullable — The priority of the ticket. Authorized values are HIGH, MEDIUM or LOW. - `assigned_to` string[], nullable — The users UUIDs the ticket is assigned to - `comment` UnifiedTicketingCommentInput - `body` string, nullable, required — The body of the comment - `html_body` string, nullable — The html body of the comment - `is_private` boolean, nullable — The public status of the comment - `creator_type` string, nullable — The creator type of the comment. Authorized values are either USER or CONTACT - `ticket_id` string, nullable — The UUID of the ticket the comment is tied to - `contact_id` string, nullable — The UUID of the contact which the comment belongs to (if no user_id specified) - `user_id` string, nullable — The UUID of the user which the comment belongs to (if no contact_id specified) - `attachments` union[], nullable — The attachements UUIDs tied to the comment - union - string - UnifiedTicketingAttachmentOutput - `file_name` string, nullable, required — The file name of the attachment - `file_url` string, nullable, required — The file url of the attachment - `uploader` string, nullable, required — The uploader's UUID of the attachment - `ticket_id` string, nullable — The UUID of the ticket the attachment is tied to - `comment_id` string, nullable — The UUID of the comment the attachment is tied to - `field_mappings` object, nullable — The custom field mappings of the attachment between the remote 3rd party & Panora - `id` string, nullable — The UUID of the attachment - `remote_id` string, nullable — The id of the attachment in the context of the 3rd Party - `remote_data` object, nullable — The remote data of the attachment in the context of the 3rd Party - `created_at` string, date-time, nullable — The created date of the object - `modified_at` string, date-time, nullable — The modified date of the object - `account_id` string, nullable — The UUID of the account which the ticket belongs to - `contact_id` string, nullable — The UUID of the contact which the ticket belongs to - `attachments` union[], nullable — The attachements UUIDs tied to the ticket - union - string - UnifiedTicketingAttachmentInput - `file_name` string, nullable, required — The file name of the attachment - `file_url` string, nullable, required — The file url of the attachment - `uploader` string, nullable, required — The uploader's UUID of the attachment - `ticket_id` string, nullable — The UUID of the ticket the attachment is tied to - `comment_id` string, nullable — The UUID of the comment the attachment is tied to - `field_mappings` object, nullable — The custom field mappings of the attachment between the remote 3rd party & Panora - `field_mappings` object, nullable — The custom field mappings of the ticket between the remote 3rd party & Panora - `id` string, nullable — The UUID of the ticket - `remote_id` string, nullable — The id of the ticket in the context of the 3rd Party - `remote_data` object, nullable — The remote data of the ticket in the context of the 3rd Party - `created_at` string, date-time, nullable — The created date of the object - `modified_at` string, date-time, nullable — The modified date of the object --- [API](https://skmtc.net/panoratech/apis/panora-api-2.md) · [All operations](https://skmtc.net/panoratech/apis/panora-api-2/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/panoratech/panora-api-2/revisions/ef360d76c658/schema)