v18

latestOpenAPI 3.0.0raw.githubusercontent.com2024-11-18167108845.6 KB

ticketing/attachments

Retrieve Attachments

Retrieve Attachments from any connected Ticketing software

get/ticketing/attachments/{id}

Path parameters

idstring required

id of the attachment you want to retrive.

Query parameters

remote_databoolean

Set to true to include data from the original Ticketing software.

Headers

x-connection-tokenstring required

The connection token

Response

file_namestring nullable required

The file name of the attachment

file_urlstring nullable required

The file url of the attachment

uploaderstring nullable required

The uploader's UUID of the attachment

ticket_idstring nullable

The UUID of the ticket the attachment is tied to

comment_idstring nullable

The UUID of the comment the attachment is tied to

field_mappingsobject nullable

The custom field mappings of the attachment between the remote 3rd party & Panora

idstring nullable

The UUID of the attachment

remote_idstring nullable

The id of the attachment in the context of the 3rd Party

remote_dataobject nullable

The remote data of the attachment in the context of the 3rd Party

created_atstring date-time nullable

The created date of the object

modified_atstring date-time nullable

The modified date of the object

Example response

{
  "file_name": "features_planning.pdf",
  "file_url": "https://example.com/features_planning.pdf",
  "uploader": "801f9ede-c698-4e66-a7fc-48d19eebaa4f",
  "ticket_id": "801f9ede-c698-4e66-a7fc-48d19eebaa4f",
  "comment_id": "801f9ede-c698-4e66-a7fc-48d19eebaa4f",
  "field_mappings": {
    "fav_dish": "broccoli",
    "fav_color": "red"
  },
  "id": "801f9ede-c698-4e66-a7fc-48d19eebaa4f",
  "remote_id": "id_1",
  "remote_data": {
    "fav_dish": "broccoli",
    "fav_color": "red"
  },
  "created_at": "2024-10-01T12:00:00Z",
  "modified_at": "2024-10-01T12:00:00Z"
}