v1

latestOpenAPI 3.0.22026-07-144652931.4 MB

Analytics

Get aggregated service data

Provides aggregated metrics for incidents aggregated into units of time by service.

Example metrics include Seconds to Resolve, Seconds to Engage, Snoozed Seconds, and Sleep Hour Interruptions. Metric definitions can be found in our Knowledge Base. Data can be aggregated by day, week or month in addition to by service, or provided just as a collection of aggregates for each service in the dataset for the entire period. If a unit is provided, each row in the returned dataset will include a 'range_start' timestamp.

Note: Data availability reflects pipeline processing cycles and is generally within 24 hours under normal conditions.

Scoped OAuth requires: analytics.write

post/analytics/metrics/incidents/services

Headers

Acceptstring required

The Accept header is used as a versioning header.

Content-Type'application/json' required

Request body

time_zonestring

The time zone to use for the results and grouping. Must be in tzdata format. See list of accepted values here.

order'asc' | 'desc'

The order in which the results were sorted; asc for ascending, desc for descending.

order_bystring

The column that was used for ordering the results.

aggregate_unit'day' | 'week' | 'month' nullable

The time unit to aggregate metrics by. If no value is provided, the metrics will be aggregated for the entire period.

Example request

{
  "filters": {
    "created_at_start": "2024-01-01T00:00:00+05:00",
    "created_at_end": "2024-02-01T00:00:00Z",
    "urgency": "high",
    "major": true,
    "min_ackowledgements": 1,
    "min_timeout_escalations": 1,
    "min_manual_escalations": 1,
    "team_ids": [
      "P373JQQ",
      "PAECHJV",
      "P7SYGW6"
    ],
    "service_ids": [
      "PSEJLIN",
      "PSLWBL8",
      "PT4KHLX"
    ],
    "escalation_policy_ids": [
      "PDJXDF3",
      "PG4EHNS"
    ],
    "priority_ids": [
      "PC8O0L3",
      "PX01HJD",
      "P5FK83M"
    ],
    "priority_names": [
      "P1",
      "P2",
      "P3"
    ],
    "pd_advance_used": true
  },
  "time_zone": "Etc/UTC",
  "order_by": "created_at",
  "aggregate_unit": "day"
}

Response

Only returns data for services that match the filters and have data.