Get aggregated metrics for all escalation policies

Provides aggregated metrics across all escalation policies.

Example metrics include Seconds to Resolve, Seconds to Engage, Snoozed Seconds, and Sleep Hour Interruptions. Metric definitions can be found in our Knowledge Base.

Note: Data availability reflects pipeline processing cycles and is generally within 24 hours under normal conditions.

Scoped OAuth requires: analytics.write

Acceptstring required

The Accept header is used as a versioning header.

Content-Type'application/json' required

Request body

time_zonestring

The time zone to use for the results and grouping. Must be in tzdata format. See list of accepted values here.

order'asc' | 'desc'

The order in which the results were sorted; asc for ascending, desc for descending.

order_bystring

The column that was used for ordering the results.

aggregate_unit'day' | 'week' | 'month' nullable

The time unit to aggregate metrics by. If no value is provided, the metrics will be aggregated for the entire period.

Example request

{
  "filters": {
    "created_at_start": "2024-01-01T00:00:00+05:00",
    "created_at_end": "2024-02-01T00:00:00Z",
    "urgency": "high",
    "major": true,
    "min_ackowledgements": 1,
    "min_timeout_escalations": 1,
    "min_manual_escalations": 1,
    "team_ids": [
      "P373JQQ",
      "PAECHJV",
      "P7SYGW6"
    ],
    "service_ids": [
      "PSEJLIN",
      "PSLWBL8",
      "PT4KHLX"
    ],
    "escalation_policy_ids": [
      "PDJXDF3",
      "PG4EHNS"
    ],
    "priority_ids": [
      "PC8O0L3",
      "PX01HJD",
      "P5FK83M"
    ],
    "priority_names": [
      "P1",
      "P2",
      "P3"
    ],
    "pd_advance_used": true
  },
  "time_zone": "Etc/UTC",
  "order_by": "created_at",
  "aggregate_unit": "day"
}

Response

Only returns data for escalation policies that match the filters and have data.