v1

latestOpenAPI 3.0.02026-07-2449050.9 KB

Reports

Get Agent State Summary

This API provides a summary report of agent states for given filters.

post/ca_reports/summaryReport

Headers

Content-Typestring required

Should be application/json

Request body

fromDatestring required

Start datetime in YYYY-MM-DD HH:MM:SS format.

toDatestring required

End datetime in YYYY-MM-DD HH:MM:SS format.

userNamestring required

CloudAgent account username.

agentIdstring

Comma-separated list of Agent IDs to filter.

modeTypestring

Comma-separated list of call modes (inbound, manual, progressive, etc.).

Example request

{
  "fromDate": "2024-11-28 13:00:00",
  "toDate": "2024-11-28 13:59:59",
  "userName": "xxxxx",
  "agentId": "Agent1,Agent2",
  "modeType": "inbound,manual,progressive"
}

Response

Successful response