v1

latestOpenAPI 3.0.02026-07-2449050.9 KB

AHT

Average Handling Time (Token authentication)

Returns AHT metrics for a given agent ID or a for a campaign.

get/ca_apis/aht

Content-Typestring required

userNamestring required

CloudAgent account name

campaignNamestring

To get AHT for a specific campaign

agentIdstring

To get AHT for a specific agent

{
  "userName": "xxxx",
  "campaignName": "xxxx",
  "agentId": "xxxx"
}

AHT details retrieved successfully