---
title: "Get Agent State Summary"
method: POST
path: "/ca_reports/summaryReport"
tags: ["Reports"]
---

# Get Agent State Summary

`POST /ca_reports/summaryReport`

This API provides a summary report of agent states for given filters.

## Headers

- `Content-Type` string, required

## Request body

- object
  - `fromDate` string, required — Start datetime in `YYYY-MM-DD HH:MM:SS` format.
  - `toDate` string, required — End datetime in `YYYY-MM-DD HH:MM:SS` format.
  - `userName` string, required — CloudAgent account username.
  - `agentId` string — Comma-separated list of Agent IDs to filter.
  - `modeType` string — Comma-separated list of call modes (`inbound`, `manual`, `progressive`, etc.).

## Response `200`

Successful response

---

[API](https://skmtc.net/ozonetel/apis/agent-authentication.md) · [All operations](https://skmtc.net/ozonetel/apis/agent-authentication/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/ozonetel/agent-authentication/revisions/9096baa9c71b/schema)