---
title: "Average Handling Time (Token authentication)"
method: GET
path: "/ca_apis/aht"
tags: ["AHT"]
---

# Average Handling Time (Token authentication)

`GET /ca_apis/aht`

Returns AHT metrics for a given agent ID or a for a campaign.

## Headers

- `Content-Type` string, required

## Request body

- object
  - `userName` string, required — CloudAgent account name
  - `campaignName` string — To get AHT for a specific campaign
  - `agentId` string — To get AHT for a specific agent

## Response `200`

AHT details retrieved successfully

---

[API](https://skmtc.net/ozonetel/apis/agent-authentication.md) · [All operations](https://skmtc.net/ozonetel/apis/agent-authentication/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/ozonetel/agent-authentication/revisions/9096baa9c71b/schema)