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v52

latestOpenAPI 3.0.1raw.githubusercontent.com2026-08-01353775.9 KB
Conversation

post/v1/conversation/email/create

Request body

customerIdstring required

The ID of the customer. If omitted, a new customer will be created.

publicKeystring required

The public key associated with this agent

subjectstring

The subject of the conversation.

workflowIdstring

The UUID of the workflow to trigger.

variablesobject

Value of variables on the conversation.

Example request

{
  "subject": "Question about order tracking number",
  "variables": {
    "orderId": "A-4471",
    "priorityTier": "gold"
  }
}

Response

conversationIdstring required

The ID of the conversation

createdAtstring date-time required

The timestamp of the when the conversation was created in our system.

status'Unprocessed' | 'Processing' | 'Unhandled' | 'Triaged' | 'DraftResponse' | 'Responded' | 'Error' | 'Escalated' | 'EscalatedFailed' | 'Processed' | 'Ignored' | 'Tagged' required

The status of the conversation

linkstring url required

The url of the conversation in the Lorikeet dashboard

tagsstring[] required

The tags of the conversation

Example response

{
  "link": "https://app.lorikeetcx.ai/ticket-feedback/tickets/123",
  "tags": [
    "tag1",
    "tag2"
  ]
}