Conversation
List conversations
Retrieve a paginated list of conversations for the authenticated subscriber
get/v1/conversation
Query parameters
customerIdstring
Only include conversations for this customer
dateFromstring
Only include conversations created on or after this date
dateTostring
Only include conversations created on or before this date
cursorstring
Opaque cursor for the next page of results
limitnumber
Maximum number of conversations to return. Defaults to 50.
Response
Example response
{
"conversations": [
{
"type": "Live",
"createdAt": "2024-01-15T10:00:00Z",
"updatedAt": "2024-01-15T10:05:00Z",
"transcript": "Customer at Mon, 01 Jan 2024 10:00:00 GMT:\nHello, I need help\n\nAgent at Mon, 01 Jan 2024 10:01:00 GMT:\nHow can I assist you?",
"customAttributes": {
"attribute1": true,
"attribute2": "AGENT"
},
"callRecordingLink": "https://example.com/call-recording.mp4",
"callDuration": 120000,
"summary": "This is a summary of the conversation. This field is asynchronously generated after the conversation ends.",
"customer": {
"email": "john.doe@example.com",
"name": "John Doe",
"phoneNumber": "+61400000000"
},
"tags": [
"refund",
"escalated"
],
"csatScore": 4
}
]
}