---
title: "Override customer entitlement"
method: PUT
path: "/api/v2/customers/{customerIdOrKey}/entitlements/{entitlementIdOrFeatureKey}/override"
tags: ["Entitlements"]
---

# Override customer entitlement

`PUT /api/v2/customers/{customerIdOrKey}/entitlements/{entitlementIdOrFeatureKey}/override`

Overriding an entitlement creates a new entitlement from the provided inputs and soft deletes the previous entitlement for the provided customer-feature pair. If the previous entitlement is already deleted or otherwise doesnt exist, the override will fail.

This endpoint is useful for upgrades, downgrades, or other changes to entitlements that require a new entitlement to be created with zero downtime.

## Path parameters

- `customerIdOrKey` union, required — ULID (Universally Unique Lexicographically Sortable Identifier) or external unique key.
  - string — ULID (Universally Unique Lexicographically Sortable Identifier).
  - string — ExternalKey is a looser version of key.
- `entitlementIdOrFeatureKey` union, required — ULID (Universally Unique Lexicographically Sortable Identifier) or external unique key.
  - string — ULID (Universally Unique Lexicographically Sortable Identifier).
  - string — ExternalKey is a looser version of key.

## Request body

- union — Create inputs for entitlement
  - object — Create inputs for metered entitlement
    - `featureKey` string — The feature the subject is entitled to use. Either featureKey or featureId is required.
    - `featureId` string — The feature the subject is entitled to use. Either featureKey or featureId is required.
    - `metadata` Metadata — Set of key-value pairs. Metadata can be used to store additional information about a resource.
    - `type` 'metered', required
    - `isSoftLimit` boolean — If softLimit=true the subject can use the feature even if the entitlement is exhausted, hasAccess will always be true.
    - `usagePeriod` RecurringPeriodCreateInput, required — Recurring period with an interval and an anchor.
      - `interval` union, required — Period duration for the recurrence
        - string
        - 'DAY' | 'WEEK' | 'MONTH' | 'YEAR' — The unit of time for the interval. One of: `day`, `week`, `month`, or `year`.
      - `anchor` string, date-time — A date-time anchor to base the recurring period on.
    - `measureUsageFrom` union — Measure usage from
      - 'CURRENT_PERIOD_START' | 'NOW' — Start of measurement options
      - string, date-time — [RFC3339](https://tools.ietf.org/html/rfc3339) formatted date-time string in UTC.
    - `preserveOverageAtReset` boolean — If true, the overage is preserved at reset. If false, the usage is reset to 0.
    - `issueAfterReset` number, double — You can grant usage automatically alongside the entitlement, the example scenario would be creating a starting balance. If an amount is specified here, a grant will be created alongside the entitlement with the specified amount. That grant will have it's rollover settings configured in a way that after each reset operation, the balance will return the original amount specified here. Manually creating such a grant would mean having the "amount", "minRolloverAmount", and "maxRolloverAmount" fields all be the same.
    - `issueAfterResetPriority` integer — Defines the grant priority for the default grant.
    - `issue` IssueAfterReset — Issue after reset
      - `amount` number, double, required — The initial grant amount
      - `priority` integer — The priority of the issue after reset
    - `grants` EntitlementGrantCreateInputV2[] — Grants
      - `amount` number, double, required — The amount to grant. Should be a positive number.
      - `priority` integer — The priority of the grant. Grants with higher priority are applied first. Priority is a positive decimal numbers. With lower numbers indicating higher importance. For example, a priority of 1 is more urgent than a priority of 2. When there are several grants available for the same subject, the system selects the grant with the highest priority. In cases where grants share the same priority level, the grant closest to its expiration will be used first. In the case of two grants have identical priorities and expiration dates, the system will use the grant that was created first.
      - `effectiveAt` string, date-time, required — Effective date for grants and anchor for recurring grants. Provided value will be ceiled to metering windowSize (minute).
      - `minRolloverAmount` number, double — Grants are rolled over at reset, after which they can have a different balance compared to what they had before the reset. Balance after the reset is calculated as: Balance_After_Reset = MIN(MaxRolloverAmount, MAX(Balance_Before_Reset, MinRolloverAmount))
      - `metadata` Metadata — Set of key-value pairs. Metadata can be used to store additional information about a resource.
      - `recurrence` RecurringPeriodCreateInput — Recurring period with an interval and an anchor.
        - `interval` union, required — Period duration for the recurrence
          - string
          - 'DAY' | 'WEEK' | 'MONTH' | 'YEAR' — The unit of time for the interval. One of: `day`, `week`, `month`, or `year`.
        - `anchor` string, date-time — A date-time anchor to base the recurring period on.
      - `maxRolloverAmount` number, double — Grants are rolled over at reset, after which they can have a different balance compared to what they had before the reset. The default value equals grant amount. Balance after the reset is calculated as: Balance_After_Reset = MIN(MaxRolloverAmount, MAX(Balance_Before_Reset, MinRolloverAmount))
      - `expiration` ExpirationPeriod — The grant expiration definition
        - `duration` 'HOUR' | 'DAY' | 'WEEK' | 'MONTH' | 'YEAR', required — The expiration duration enum
        - `count` integer, required — The number of time units in the expiration period.
      - `annotations` Annotations — Set of key-value pairs managed by the system. Cannot be modified by user.
  - object — Create inputs for static entitlement
    - `featureKey` string — The feature the subject is entitled to use. Either featureKey or featureId is required.
    - `featureId` string — The feature the subject is entitled to use. Either featureKey or featureId is required.
    - `metadata` Metadata — Set of key-value pairs. Metadata can be used to store additional information about a resource.
    - `usagePeriod` RecurringPeriodCreateInput — Recurring period with an interval and an anchor.
      - `interval` union, required — Period duration for the recurrence
        - string
        - 'DAY' | 'WEEK' | 'MONTH' | 'YEAR' — The unit of time for the interval. One of: `day`, `week`, `month`, or `year`.
      - `anchor` string, date-time — A date-time anchor to base the recurring period on.
    - `type` 'static', required
    - `config` string, json, required — The JSON parsable config of the entitlement. This value is also returned when checking entitlement access and it is useful for configuring fine-grained access settings to the feature, implemented in your own system. Has to be an object.
  - object — Create inputs for boolean entitlement
    - `featureKey` string — The feature the subject is entitled to use. Either featureKey or featureId is required.
    - `featureId` string — The feature the subject is entitled to use. Either featureKey or featureId is required.
    - `metadata` Metadata — Set of key-value pairs. Metadata can be used to store additional information about a resource.
    - `usagePeriod` RecurringPeriodCreateInput — Recurring period with an interval and an anchor.
      - `interval` union, required — Period duration for the recurrence
        - string
        - 'DAY' | 'WEEK' | 'MONTH' | 'YEAR' — The unit of time for the interval. One of: `day`, `week`, `month`, or `year`.
      - `anchor` string, date-time — A date-time anchor to base the recurring period on.
    - `type` 'boolean', required

## Response `201`

The request has succeeded and a new resource has been created as a result.

- union — Entitlement templates are used to define the entitlements of a plan. Features are omitted from the entitlement template, as they are defined in the rate card.
  - object — Metered entitlements are useful for many different use cases, from setting up usage based access to implementing complex credit systems. Access is determined based on feature usage using a balance calculation (the "usage allowance" provided by the issued grants is "burnt down" by the usage).
    - `type` 'metered', required
    - `isSoftLimit` boolean — If softLimit=true the subject can use the feature even if the entitlement is exhausted, hasAccess will always be true.
    - `preserveOverageAtReset` boolean — If true, the overage is preserved at reset. If false, the usage is reset to 0.
    - `issueAfterReset` number, double — You can grant usage automatically alongside the entitlement, the example scenario would be creating a starting balance. If an amount is specified here, a grant will be created alongside the entitlement with the specified amount. That grant will have it's rollover settings configured in a way that after each reset operation, the balance will return the original amount specified here. Manually creating such a grant would mean having the "amount", "minRolloverAmount", and "maxRolloverAmount" fields all be the same.
    - `issueAfterResetPriority` integer — Defines the grant priority for the default grant.
    - `issue` IssueAfterReset — Issue after reset
      - `amount` number, double, required — The initial grant amount
      - `priority` integer — The priority of the issue after reset
    - `createdAt` string, date-time, required — Timestamp of when the resource was created.
    - `updatedAt` string, date-time, required — Timestamp of when the resource was last updated.
    - `deletedAt` string, date-time — Timestamp of when the resource was permanently deleted.
    - `metadata` Metadata — Set of key-value pairs. Metadata can be used to store additional information about a resource.
    - `activeFrom` string, date-time, required — The cadence start of the resource.
    - `activeTo` string, date-time — The cadence end of the resource.
    - `annotations` Annotations — Set of key-value pairs managed by the system. Cannot be modified by user.
    - `id` string, required — Readonly unique ULID identifier.
    - `featureKey` string, required — The feature the subject is entitled to use.
    - `featureId` string, required — The feature the subject is entitled to use.
    - `lastReset` string, date-time, required — The time the last reset happened.
    - `currentUsagePeriod` Period, required — A period with a start and end time.
      - `from` string, date-time, required — Period start time.
      - `to` string, date-time, required — Period end time.
    - `measureUsageFrom` string, date-time, required — The time from which usage is measured. If not specified on creation, defaults to entitlement creation time.
    - `usagePeriod` RecurringPeriod, required — Recurring period with an interval and an anchor.
      - `interval` union, required — Period duration for the recurrence
        - string
        - 'DAY' | 'WEEK' | 'MONTH' | 'YEAR' — The unit of time for the interval. One of: `day`, `week`, `month`, or `year`.
      - `anchor` string, date-time, required — A date-time anchor to base the recurring period on.
      - `intervalISO` string, duration, required — The unit of time for the interval in ISO8601 format.
    - `customerKey` string — The identifier key unique to the customer
    - `customerId` string, required — The identifier unique to the customer
  - object — A static entitlement.
    - `type` 'static', required
    - `config` string, json, required — The JSON parsable config of the entitlement. This value is also returned when checking entitlement access and it is useful for configuring fine-grained access settings to the feature, implemented in your own system. Has to be an object.
    - `createdAt` string, date-time, required — Timestamp of when the resource was created.
    - `updatedAt` string, date-time, required — Timestamp of when the resource was last updated.
    - `deletedAt` string, date-time — Timestamp of when the resource was permanently deleted.
    - `metadata` Metadata — Set of key-value pairs. Metadata can be used to store additional information about a resource.
    - `activeFrom` string, date-time, required — The cadence start of the resource.
    - `activeTo` string, date-time — The cadence end of the resource.
    - `annotations` Annotations — Set of key-value pairs managed by the system. Cannot be modified by user.
    - `id` string, required — Readonly unique ULID identifier.
    - `featureKey` string, required — The feature the subject is entitled to use.
    - `featureId` string, required — The feature the subject is entitled to use.
    - `currentUsagePeriod` Period — A period with a start and end time.
      - `from` string, date-time, required — Period start time.
      - `to` string, date-time, required — Period end time.
    - `usagePeriod` RecurringPeriod — Recurring period with an interval and an anchor.
      - `interval` union, required — Period duration for the recurrence
        - string
        - 'DAY' | 'WEEK' | 'MONTH' | 'YEAR' — The unit of time for the interval. One of: `day`, `week`, `month`, or `year`.
      - `anchor` string, date-time, required — A date-time anchor to base the recurring period on.
      - `intervalISO` string, duration, required — The unit of time for the interval in ISO8601 format.
    - `customerKey` string — The identifier key unique to the customer
    - `customerId` string, required — The identifier unique to the customer
  - object — Entitlement template of a boolean entitlement.
    - `type` 'boolean', required
    - `createdAt` string, date-time, required — Timestamp of when the resource was created.
    - `updatedAt` string, date-time, required — Timestamp of when the resource was last updated.
    - `deletedAt` string, date-time — Timestamp of when the resource was permanently deleted.
    - `metadata` Metadata — Set of key-value pairs. Metadata can be used to store additional information about a resource.
    - `activeFrom` string, date-time, required — The cadence start of the resource.
    - `activeTo` string, date-time — The cadence end of the resource.
    - `annotations` Annotations — Set of key-value pairs managed by the system. Cannot be modified by user.
    - `id` string, required — Readonly unique ULID identifier.
    - `featureKey` string, required — The feature the subject is entitled to use.
    - `featureId` string, required — The feature the subject is entitled to use.
    - `currentUsagePeriod` Period — A period with a start and end time.
      - `from` string, date-time, required — Period start time.
      - `to` string, date-time, required — Period end time.
    - `usagePeriod` RecurringPeriod — Recurring period with an interval and an anchor.
      - `interval` union, required — Period duration for the recurrence
        - string
        - 'DAY' | 'WEEK' | 'MONTH' | 'YEAR' — The unit of time for the interval. One of: `day`, `week`, `month`, or `year`.
      - `anchor` string, date-time, required — A date-time anchor to base the recurring period on.
      - `intervalISO` string, duration, required — The unit of time for the interval in ISO8601 format.
    - `customerKey` string — The identifier key unique to the customer
    - `customerId` string, required — The identifier unique to the customer

## Other responses

- `400` — The server cannot or will not process the request due to something that is perceived to be a client error (e.g., malformed request syntax, invalid request message framing, or deceptive request routing).
- `401` — The request has not been applied because it lacks valid authentication credentials for the target resource.
- `403` — The server understood the request but refuses to authorize it.
- `404` — The origin server did not find a current representation for the target resource or is not willing to disclose that one exists.
- `409` — The request could not be completed due to a conflict with the current state of the target resource.
- `412` — One or more conditions given in the request header fields evaluated to false when tested on the server.
- `500` — The server encountered an unexpected condition that prevented it from fulfilling the request.
- `503` — The server is currently unable to handle the request due to a temporary overload or scheduled maintenance, which will likely be alleviated after some delay.
- `default` — An unexpected error response.

---

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