---
title: "Get SLA analytics breakdown"
method: GET
path: "/sla/analytics/breakdown"
---

# Get SLA analytics breakdown

`GET /sla/analytics/breakdown`

Get SLA compliance rates grouped by policy, team, agent, or channel.

## Query parameters

- `from` unknown, required
- `to` unknown, required
- `timezone` string
- `policy_id` string
- `team_id` string
- `channel` 'web' | 'email' | 'phone_voice' | 'slack' | 'sms' | 'whatsapp' | 'instagram' | 'messenger' | 'api' | 'web_voice'
- `agent_id` number
- `group_by` 'policy' | 'team' | 'agent' | 'channel', required

## Response `200`

Default Response

- object[]
  - `grouping` object, required
    - `type` 'policy' | 'team' | 'agent' | 'channel', required
    - `id` union, required
      - string
      - number
    - `name` string, required
  - `sessions_count` number, required
  - `compliance` object, required
    - `overall` number, required
    - `first_reply` object, required
      - `fulfilled` integer, required
      - `breached` integer, required
      - `completed_after_breach` integer, required
      - `active` integer, required
      - `rate` number, required
    - `next_reply` object, required
      - `fulfilled` integer, required
      - `breached` integer, required
      - `completed_after_breach` integer, required
      - `active` integer, required
      - `rate` number, required
    - `resolution` object, required
      - `fulfilled` integer, required
      - `breached` integer, required
      - `completed_after_breach` integer, required
      - `active` integer, required
      - `rate` number, required
  - `percentiles` object, required
    - `first_reply` object, required
      - `p50` number, required
      - `p90` number, required
      - `p95` number, required
    - `next_reply` object, required
      - `p50` number, required
      - `p90` number, required
      - `p95` number, required
    - `resolution` object, required
      - `p50` number, required
      - `p90` number, required
      - `p95` number, required

## Other responses

- `500` — Internal Server Error

---

[API](https://skmtc.net/open/apis/opencx-api.md) · [All operations](https://skmtc.net/open/apis/opencx-api/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/open/opencx-api/versions/57b06b52302d/schema)