---
title: "Get SLA breach heatmap"
method: GET
path: "/sla/analytics/breach-heatmap"
---

# Get SLA breach heatmap

`GET /sla/analytics/breach-heatmap`

Get a heatmap of SLA breaches by hour of day and day of week.

## Query parameters

- `from` unknown, required
- `to` unknown, required
- `timezone` string
- `policy_id` string
- `team_id` string
- `channel` 'web' | 'email' | 'phone_voice' | 'slack' | 'sms' | 'whatsapp' | 'instagram' | 'messenger' | 'api' | 'web_voice'
- `agent_id` number

## Response `200`

Default Response

- SlaBreachHeatmapResponseDto
  - `timezone` string, required
  - `data` object[], required
    - `day_of_week` integer, required
    - `hour` integer, required
    - `breaches` integer, required

## Other responses

- `500` — Internal Server Error

---

[API](https://skmtc.net/open/apis/opencx-api.md) · [All operations](https://skmtc.net/open/apis/opencx-api/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/open/opencx-api/versions/57b06b52302d/schema)