Search contacts and messages
Full-text search across contacts (by name, email, phone) and chat messages. Returns matching contacts and messages with their session IDs. Pass contact_id to scope message hits to a single contact — strongly recommended for customer-facing workflows so the response can never leak another customer’s messages.
get/chat/sessions/search
Query parameters
qstring required
Search query (a name, email, phone, or keyword)
contact_idstring
Restrict message hits to sessions belonging to this contact. When set, the contacts[] response is also restricted to this contact (no BM25 fan-out).
Response
Default Response