---
title: "Get a specific customer insight"
method: GET
path: "/insights/{id}"
---

# Get a specific customer insight

`GET /insights/{id}`

Retrieve detailed information about a specific insight

## Path parameters

- `id` string, required

## Response `200`

Default Response

- PublicInsight
  - `id` string, uuid, required
  - `insight_number` integer, required
  - `content` string, required
  - `sentiment` 'angry' | 'happy' | 'neutral', required
  - `occurrence_count` integer, required
  - `category` object, nullable, required
    - `id` string, uuid, required
    - `name` string, required
    - `description` string, nullable, required
  - `team` object, nullable, required
    - `id` string, uuid, required
    - `name` string, required
  - `resolved_by` object, nullable, required
    - `name` string, nullable, required
    - `avatar_url` string, nullable, required
  - `resolved_at` string, date-time, nullable, required
  - `archived_by` object, nullable, required
    - `name` string, nullable, required
    - `avatar_url` string, nullable, required
    - `reason` string, nullable, required
  - `archived_at` string, date-time, nullable, required
  - `archive_policy` 'forever' | 'until_count' | 'until_escalating', nullable, required
  - `resurface_progress` object, nullable, required
    - `current` integer, required
    - `target` integer, required
  - `deep_research` string, nullable, required
  - `deep_research_completed_at` string, date-time, nullable, required
  - `first_seen_at` string, date-time, required
  - `last_seen_at` string, date-time, required
  - `created_at` string, date-time, required
  - `updated_at` string, date-time, required

## Other responses

- `500` — Internal Server Error

---

[API](https://skmtc.net/open/apis/opencx-api.md) · [All operations](https://skmtc.net/open/apis/opencx-api/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/open/opencx-api/versions/57b06b52302d/schema)