Get SLA analytics overview
Get SLA compliance rates, coverage rate, and response/resolution time percentiles for a date range.
get/sla/analytics
Query parameters
{"stackTrail":"paths:/sla/analytics:get:parameters:0:schema","oasType":"schema","type":"unknown"}
{"stackTrail":"paths:/sla/analytics:get:parameters:1:schema","oasType":"schema","type":"unknown"}
timezonestring
policy_idstring
team_idstring
channel'web' | 'email' | 'phone_voice' | 'slack' | 'sms' | 'whatsapp' | 'instagram' | 'messenger' | 'api' | 'web_voice'
agent_idnumber
Response
Default Response