v1

latestOpenAPI 3.1.0MIT2026-07-26134154266.9 KB

Get a chat session

Retrieves details of a specific chat session by its ID.

get/chat/sessions/{session_id}

Path parameters

session_idstring required

The unique identifier of the chat session

Response

Default Response

idstring uuid required

status'open' | 'closed_resolved' | 'closed_unresolved' required

ai_closure_type'assumed_resolved' | 'handed_off' | 'resolved' nullable required

sentiment'angry' | 'happy' | 'neutral' nullable required

summarystring nullable required

AI-generated summary of the conversation. Populated for both AI-resolved and handed-off sessions once the session has been summarized; null otherwise.

languagestring

assignee_idstring nullable

custom_dataobject

Session-level custom data stored on the chat session.

ticket_numbernumber required

assist_modeboolean required

created_atstring date-time required

updated_atstring date-time required