v1

latestOpenAPI 3.1.0raw.githubusercontent.com2026-06-304917042.1 MB

analytics

Per-channel comparison of session volume and quality

get/v1/analytics/sessions/by-channel

start_datestring date required

end_datestring date required

Successful Response

channelstring required

total_sessionsinteger required

resolved_sessionsinteger required

resolution_rate_pctnumber required

avg_resolution_minutesnumber required

escalated_sessionsinteger required

escalation_rate_pctnumber required