---
title: "Pause outbound dialing for the org, an agent, or a team"
method: POST
path: "/v1/voice/outbound/pause"
tags: ["voice"]
---

# Pause outbound dialing for the org, an agent, or a team

`POST /v1/voice/outbound/pause`

## Request body

- PauseRequest
  - `scope` 'org' | 'agent' | 'team', required — The grain to pause: the whole org, a single agent, or a team.
  - `agent_id` string, uuid, nullable — Required when scope='agent'. Ignored otherwise.
  - `team_id` string, uuid, nullable — Required when scope='team'. Ignored otherwise.
  - `reason` string, nullable — Optional human-readable pause reason.

## Response `200`

Successful Response

- OutboundControlsResponse — The org's full outbound pause/cancel control state.
  - `org_paused` boolean, required — True if the whole org is paused.
  - `paused_agents` PauseStateEntry[]
    - `id` string, uuid, required
    - `scope` 'org' | 'agent' | 'team', required
    - `agent_id` string, uuid, nullable
    - `team_id` string, uuid, nullable
    - `paused` boolean, required
    - `reason` string, nullable
    - `paused_at` string, date-time, nullable
    - `paused_by` string, uuid, nullable
    - `updated_at` string, date-time, required
  - `paused_teams` PauseStateEntry[]
    - `id` string, uuid, required
    - `scope` 'org' | 'agent' | 'team', required
    - `agent_id` string, uuid, nullable
    - `team_id` string, uuid, nullable
    - `paused` boolean, required
    - `reason` string, nullable
    - `paused_at` string, date-time, nullable
    - `paused_by` string, uuid, nullable
    - `updated_at` string, date-time, required

## Other responses

- `400` — Bad request
- `401` — Authentication required
- `422` — Validation Error

---

[API](https://skmtc.net/oneloop-hq/apis/feather-api.md) · [All operations](https://skmtc.net/oneloop-hq/apis/feather-api/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/oneloop-hq/feather-api/revisions/9cd7291d4228/schema)