v1

latestOpenAPI 3.0.02026-07-24378968.5 KB

Tickets

/tickets/{number}

Get a ticket by the number

get/tickets/{number}

Path parameters

numberstring required

Headers

octa-agent-emailstring

Response

idstring

Ticket ID

numbernumber

Ticket number

summarystring required

Ticket summary

descriptionstring required

Ticket description

ccstring[]

ccostring[]

tagsstring[]

createdAtstring date-time

Ticket opening date

resolutionDatestring date-time

Ticket resolution/closed date

interactionsCountnumber

Interaction quantities on the ticket

totalEmployeeInteractionsnumber required

Total employee interactions on the ticket

timePerAssignedstring

Time per assigned (from SLA)

timePerGroupAssignedstring

Time per group assigned (from SLA)

updatedAtstring date-time

Ticket last updated date