v1

latestOpenAPI 3.0.02026-07-24378968.5 KB

Tickets

/tickets

Get all tickets or filter using search criteria

get/tickets

propertystring required

Name of the property

operator'eq' | 'ne' | 'lt' | 'gt' | 'le' | 'ge' | 'in' | 'nin' required

Comparison operator

[
  {
    "property": "name",
    "operator": "eq"
  }
]

pagenumber

Number of the page

limitnumber

Limit of items per page. MAX = 100, MIN = 1

propertystring required

Name of the property to sort

direction'asc' | 'desc' required

'asc' or 'desc' to order the result

{
  "property": "name",
  "direction": "asc"
}

octa-agent-emailstring

idstring

Ticket ID

numbernumber

Ticket number

summarystring required

Ticket summary

descriptionstring required

Ticket description

ccstring[]

ccostring[]

tagsstring[]

createdAtstring date-time

Ticket opening date

resolutionDatestring date-time

Ticket resolution/closed date

interactionsCountnumber

Interaction quantities on the ticket

totalEmployeeInteractionsnumber required

Total employee interactions on the ticket

timePerAssignedstring

Time per assigned (from SLA)

timePerGroupAssignedstring

Time per group assigned (from SLA)

updatedAtstring date-time

Ticket last updated date