---
title: "/tickets/{number}/interactions"
method: GET
path: "/tickets/{number}/interactions"
tags: ["Tickets"]
---

# /tickets/{number}/interactions

`GET /tickets/{number}/interactions`

Get interactions for a ticket number (humans by default or handlers via query)

## Path parameters

- `number` string, required

## Query parameters

- `handlers` boolean

## Headers

- `octa-agent-email` string

## Response `201`

- TicketInteractionResponse[]
  - `_id` string, required — Interaction ID
  - `createdAt` string, date-time, required — Interaction creation date
  - `user` TicketInteractionUserResponse, required
    - `_id` string, required — User ID
    - `name` string, required — User name
    - `email` string — User email
    - `type` string, required — User type (employee, customer, system, handler, etc)
  - `comments` TicketInteractionCommentResponse[], required — Comments
    - `_id` string — Comment ID
    - `content` string, required — Comment text content
    - `contentHtml` string — Comment HTML content
    - `type` string, required — Comment type (public, internal, description, etc)
    - `isPublic` string, required — Whether comment is public ("true" or "false")
  - `attachments` TicketInteractionAttachmentResponse[], required — Attachments
    - `_id` string — Attachment ID
    - `name` string, required — Attachment name
    - `url` string, required — Attachment URL
    - `type` string — Attachment type (public, internal, etc)
  - `propertiesChanges` object — Properties changes in each ticket interaction

---

[API](https://skmtc.net/octadesk/apis/octadesk-api.md) · [All operations](https://skmtc.net/octadesk/apis/octadesk-api/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/octadesk/octadesk-api/revisions/bc5e6dccb979/schema)