descriptionstring
This is a simple description of the callqueue which can be used to better explain the use or purpose of this call queue.
callqueue-dispatch-type'Round-robin' | 'Tiered Round-robin' | 'Ring All' | 'Linear Cascade' | 'Linear Hunt' | 'Call Park'
This is the main dispatch type for hunting agents. The options are described below.
#Round-robin
#Tiered Round-robin
#Ring All
#Linear Cascade
#Linear Hunt
#Call Park
callqueue-calculate-statistics'yes' | 'no'
active-queued-calls-total-currentinteger
This is the current calls waiting in the call queue waiting to be dispatched.
callqueue-agent-dispatch-timeout-secondsinteger
This is the timeout in seconds the call queue will attempt an agent before timing out and retrying additional resources.
callqueue-count-agents-availableinteger
This is the current number of agents logged in and available for work.
callqueue-count-agents-totalinteger
This is the current number of agents configured for this callqueue.
callqueue-debug'yes' | 'no'
callqueue-force-full-intro-playback'yes' | 'no'
callqueue-max-callback-queueing-hoursinteger
This setting will allow callback's in the callqueue allowing callers to press a buton and opt for a callback instead of waiting. 0 the default is off, any other positive number will enable callback and allow callback up to that many hours after the callback is requested.
callqueue-max-current-callers-to-accept-new-callersinteger
This setting is the maximum number of callers allowed in the queue before forward busy answer rules will be followed. 0 is unlimited
callqueue-max-current-wait-to-accept-new-callers-secondsinteger
This setting is the maximum expected wait time allowed in the queue before forward busy answer rules will be followed. 0 is unlimited
callqueue-max-wait-timeout-minutesinteger
This is the max wait time in minutes that it would allow a call to wait before being forced out of the queue. 0 is unlimited
callqueue-require-available-agents-to-accept-new-callers'yes' | 'no'
callqueue-source-matchstring nullable
This is a optional setting that will control the source match for the forward dispatch leg of calls allowing if needed different matches to connecting devices when calls come through the queue.
callqueue-sms-enable'yes' | 'no'
recording-configuration'yes' | 'yes-with-transcription' | 'yes-with-transcription-and-sentiment' | 'no'
Option whether to record calls or not. Available options are "yes", "yes-with-transcription", "yes-with-transcription-and-sentiment", or "no"
callqueue-sms-phrase-initiate-chatstring nullable
This is the keyword that will be the trigger for a new SMS queueing session
callqueue-sms-phrase-initiate-successstring nullable
The message to auto reply to a inbound SMS message once the trigger keyword is detected
callqueue-sms-phrase-initiation-fail string nullable
The message that will be auto replied when a message wihtout the keywork is detected.
callqueue-sms-phrase-no-agents-availablestring nullable
The message that will be auto replied when there are no agents available and the system is unable to setup a sms chat session at this time.
callqueue-sms-phrase-terminate-chatstring nullable
This is the keyword that will be the trigger to end a active SMS session.
callqueue-sms-phrase-terminate-successstring nullable
The message that will be played after a successfully termination of a session via a keyword.
callqueue-agent-auto-logout-after-missed'yes' | 'no'
callqueue-sim-ring-1st-roundinteger
When using a callqueue-dispatch-type value that allows for mutlple agents to be run on at a time this setting controls the amount of agents that are dispatched in the first round.
callqueue-sim-ring-incrementinteger
When using a callqueue-dispatch-type value that allows for mutlple agents to be run on at a time this setting controls the amount of agents that will be added to the group activly ringing at each agent timeout level.