v1
latestOpenAPI 3.0.12026-07-2665150231.1 KBGet Call
Retrieves all the information about a call
Path parameters
The unique identifier of the call to retrieve information for.
Response
Client informations
The unique identifier of the call.
The unique identifier of the Pearl (API v2).
The unique identifier of the inbound/outbound (API v1).
If the call is outbound, this is the unique identifier of the lead that was called. Otherwise, this value is null.
The date and time when the call processing started.
The outcome of the conversation during the call.
To determine the definition of 'Success' or 'Not Successful,' please refer to the Create a Pearl page at step 4.
10 - NotAnswered
40 - OnGoing
70 - VoiceMailLeft
100 - Success
110 - NotSuccessful
130 - Completed
150 - Unreachable
220 - Blacklisted
300 - QueueAbandon
500 - Error
Represents the current status of a call.
3 - InProgress
4 - Completed
5 - Busy
6 - Failed
7 - NoAnswer
8 - Canceled
10 - OnGoingText
The phone number from which the call was made.
The phone number to which the call was made.
The name associated with the call, if available.
The duration of the call in seconds.
The URL of the recording of the call, if available.
A summary of the conversation.
The tags or labels triggered during the conversation
Indicates whether the call was transferred to a human or another endpoint.
Represents the overall emotional tone detected from the client during the conversation.
1 - Negative
2 - SlightlyNegative
3 - Neutral
4 - SlightlyPositive
5 - Positive
The time (in seconds) the user spent in the queue, before being connected or transferred to an agent. (inbound only)
The total amount of credits debited for the entire conversation.
The total amount of credits debited for SMS usage during this conversation.