---
title: "Get Call"
method: GET
path: "/v1/Call/{callId}"
tags: ["Call"]
---

# Get Call

`GET /v1/Call/{callId}`

Retrieves all the information about a call

## Path parameters

- `callId` string, required

## Response `200`

Client informations

- CallApiView
  - `id` string, nullable — The unique identifier of the call.
  - `pearlId` string, nullable — The unique identifier of the Pearl (API v2).
  - `relatedId` string, nullable — The unique identifier of the inbound/outbound (API v1).
  - `leadId` string, nullable — If the call is outbound, this is the unique identifier of the lead that was called. Otherwise, this value is null.
  - `startTime` string, date-time, nullable — The date and time when the call processing started.
  - `conversationStatus` integer — The outcome of the conversation during the call. To determine the definition of 'Success' or 'Not Successful,' please refer to the [Create a Pearl](/pages/create_pearl#pearl-name) page at step 4. `10 - NotAnswered` `40 - OnGoing` `70 - VoiceMailLeft` `100 - Success` `110 - NotSuccessful` `130 - Completed` `150 - Unreachable` `220 - Blacklisted` `300 - QueueAbandon` `500 - Error`
  - `status` integer — Represents the current status of a call. `3 - InProgress` `4 - Completed` `5 - Busy` `6 - Failed` `7 - NoAnswer` `8 - Canceled` `10 - OnGoingText`
  - `from` string, nullable — The phone number from which the call was made.
  - `to` string, nullable — The phone number to which the call was made.
  - `name` string, nullable — The name associated with the call, if available.
  - `duration` integer — The duration of the call in seconds.
  - `recording` string, nullable — The URL of the recording of the call, if available.
  - `transcript` AgentChatMessageApiView[], nullable — The transcript of the conversation, represented as a list of chat messages.
    - `role` integer — `2 - Pearl` `3 - Client` `4 - PlatformUser`
    - `content` string, nullable — The content of the message
    - `startTime` number, float, nullable — The moment the message starts
    - `endTime` number, float, nullable — The moment the message ends
  - `summary` string, nullable — A summary of the conversation.
  - `collectedInfo` CollectedInfoView[], nullable — A List containing information collected during the call.
    - `id` string, nullable — The ID of the variable collected
    - `name` string, nullable — The display name of the variable collected.
    - `value` unknown
  - `tags` string[], nullable — The tags or labels triggered during the conversation
  - `isCallTransferred` boolean — Indicates whether the call was transferred to a human or another endpoint.
  - `overallSentiment` integer — Represents the overall emotional tone detected from the client during the conversation. `1 - Negative` `2 - SlightlyNegative` `3 - Neutral` `4 - SlightlyPositive` `5 - Positive`
  - `queueDuration` integer, nullable — The time (in seconds) the user spent in the queue, before being connected or transferred to an agent. (inbound only)
  - `creditDebited` integer — The total amount of credits debited for the entire conversation.
  - `smsCreditDebited` integer — The total amount of credits debited for SMS usage during this conversation.

## Other responses

- `400` — Error

---

[API](https://skmtc.net/nlpearl/apis/nlpearl-client-api.md) · [All operations](https://skmtc.net/nlpearl/apis/nlpearl-client-api/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/nlpearl/nlpearl-client-api/versions/52d64fc5d6e9/schema)