---
title: "Start a new conversation with a business"
method: POST
path: "/customer/messaging/conversations/{business}"
tags: ["Customer Messaging"]
---

# Start a new conversation with a business

`POST /customer/messaging/conversations/{business}`

Create a new conversation between the authenticated customer and the specified business.
If a conversation already exists, it will be returned instead of creating a duplicate.

## Path parameters

- `business` string, required

## Response `200`

`ConversationResource`

- object
  - `data` ConversationResource, required
    - `id` string, required
    - `business` object, required
      - `id` string, required
      - `name` string, required
      - `handle` string, required
      - `logo_url` string, required
    - `last_message` object, nullable
      - `id` string, required
      - `content` string, required
      - `sender_type` string, required
      - `created_at` string, required
    - `last_message_at` string, required
    - `created_at` string, required
    - `updated_at` string, required

## Other responses

- `401` — Unauthenticated
- `404` — Not found

---

[API](https://skmtc.net/nexuforma/apis/51eat-api-documentation.md) · [All operations](https://skmtc.net/nexuforma/apis/51eat-api-documentation/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/nexuforma/51eat-api-documentation/revisions/ee945e6d6db7/schema)