--- title: "POST /v1/zendesk-chat/publish-social" method: POST path: "/v1/zendesk-chat/publish-social" tags: ["zen-desk-chat-rest-controller"] --- # POST /v1/zendesk-chat/publish-social `POST /v1/zendesk-chat/publish-social` ## Headers - `headers` HttpHeaders, required - `acceptCharset` string[] - `contentDisposition` ContentDisposition - `type` string - `name` string - `filename` string - `charset` string - `attachment` boolean - `formData` boolean - `inline` boolean - `accessControlAllowCredentials` boolean - `acceptLanguage` object[] - `range` string - `weight` number, double - `acceptLanguageAsLocales` string[] - `accessControlAllowHeaders` string[] - `accessControlAllowMethods` HttpMethod[] - unknown - `acceptPatch` MediaType[] - `type` string - `subtype` string - `parameters` object - `qualityValue` number, double - `wildcardType` boolean - `wildcardSubtype` boolean - `subtypeSuffix` string - `concrete` boolean - `charset` string - `bearerAuth` string - `cacheControl` string - `connection` string[] - `accessControlExposeHeaders` string[] - `accessControlRequestHeaders` string[] - `accessControlRequestMethod` unknown - `accessControlAllowOrigin` string - `accessControlMaxAge` integer - `contentLanguage` string - `ifNoneMatch` string[] - `ifUnmodifiedSince` integer - `accept` MediaType[] - `type` string - `subtype` string - `parameters` object - `qualityValue` number, double - `wildcardType` boolean - `wildcardSubtype` boolean - `subtypeSuffix` string - `concrete` boolean - `charset` string - `allow` HttpMethod[] - unknown - `etag` string - `expires` integer - `ifMatch` string[] - `origin` string - `pragma` string - `range` HttpRange[] - unknown - `upgrade` string - `vary` string[] - `basicAuth` string - `contentLength` integer - `contentType` MediaType - `type` string - `subtype` string - `parameters` object - `qualityValue` number, double - `wildcardType` boolean - `wildcardSubtype` boolean - `subtypeSuffix` string - `concrete` boolean - `charset` string - `location` string, uri - `host` object - `hostString` string - `address` object - `hostAddress` string - `address` string, byte - `hostName` string - `linkLocalAddress` boolean - `multicastAddress` boolean - `anyLocalAddress` boolean - `loopbackAddress` boolean - `siteLocalAddress` boolean - `mcglobal` boolean - `mcnodeLocal` boolean - `mclinkLocal` boolean - `mcsiteLocal` boolean - `mcorgLocal` boolean - `canonicalHostName` string - `port` integer - `unresolved` boolean - `hostName` string - `empty` boolean - `all` object - `lastModified` integer - `date` integer - `ifModifiedSince` integer ## Request body - ConversationResponse - `propertyMap` object - `requestId` string - `botMetaInfo` BotMetaInfo - `channel` string - `channelType` string - `botId` string - `botReferenceId` string - `region` string - `packageId` string - `languages` string[] - `includeSubjectForIC` object - `multiChannelId` string - `visitor` Visitor - `externalId` string - `token` string - `conversationId` string - `mobileNumber` string - `emailId` string - `name` string - `gender` 'MALE' | 'FEMALE' | 'UNKNOWN' | 'BOT' - `channel` 'MESSENGER' | 'SUNSHINE_CONVERSATIONS_LINE' | 'EMAIL' | 'TWITTER' | 'REST' | 'LINE' | 'WHATS_APP' | 'AGENTDESK' | 'FRESHDESK' | 'ZENDESK' | 'SALESFORCE' | 'WEB_PLUGIN' | 'PUB_SUB' | 'ANDROID' | 'IOS' | 'WINDOWS' | 'LITHIUM' | 'ALEXA' | 'GOOGLE_ASSISTANT' | 'ZENDESK_CHAT' | 'FACEBOOK_POST' | 'SPRINKLR_FACEBOOK' | 'SPRINKLR_WHATSAPP_BUSINESS' | 'KHOROS_FB_POST' | 'KHOROS_TWITTER_POST' | 'KHOROS_TWITTER_CHAT' | 'KHOROS_FACEBOOK_CHAT' | 'PUBNUB' | 'ZOHO_DESK' | 'NETOMI_WEB_WIDGET' | 'DEFAULT_CHANNEL' | 'NLU_API' | 'HELPSHIFT' | 'GLADLY_EMAIL' | 'GLADLY_WEB_CHAT' | 'CHAT_API' | 'EMAIL_API' | 'CHAT_CHANNEL' | 'EMAIL_CHANNEL' | 'VOICE_CHANNEL' | 'NETOMI_VOICE' - `location` string - `type` 'EXTERNAL' | 'INTERNAL' | 'TEST' - `conversationMode` 'BLOCKED_TEMPORARY' | 'BLOCKED_PERMANENTLY' | 'ACTIVE_HUMAN_ASSISTANCE' | 'ACTIVE_BOT' - `profilePictureUrl` string - `botReferenceId` string - `botId` string - `actor` string - `attributes` Attribute[] - `type` string - `name` string - `value` string - `scope` 'SESSION' | 'LIFE_TIME' | 'INTENT' | 'DAILY_TIMER' | 'WEEKLY_TIMER' | 'MONTHLY_TIMER' | 'YEARLY_TIMER' | 'TIME_BASED' | 'RESPONSE_MERGE' | 'CONDITION_VALIDATION' | 'BOTH' | 'DEFAULT' | 'DEFAULT_RESPONSE' | 'NODE' | 'MESSAGE' - `authorId` string - `locale` string - `channelId` string - `caseId` string - `session` Session - `sessionId` string - `isFirst` boolean - `startTime` integer - `endTime` integer - `duration` integer - `status` string - `conversationEnvironment` 'DEV' | 'QA' | 'UAT' | 'PROD' | 'STAGING' | 'SANDBOX' | 'LIVE' | 'SGUAT' - `channelType` 'EMAIL' | 'CHAT' | 'VOICE' | 'POST' | 'DEFAULT' | 'NLU_API' - `messageType` string - `abstractChannelMetaInfo` AgentDeskChannelMetaInfo - `type` string, required - `sendStatus` string - `caseCategory` string - `caseStatus` string - `ticketOwnerType` string - `eventType` string - `subject` string - `emailId` string - `phone` string - `firstName` string - `lastName` string - `acquisitionChannel` 'SMS' | 'EMAIL' | 'MESSENGER' - `visitorAcquisitionChannel` 'SMS' | 'EMAIL' | 'MESSENGER' - `serviceLatencyMetrics` ServiceLatencyLog - `date_format` string - `currentMetric` ServiceLatencyMetric - `metricName` string - `startTime` integer - `latency` integer - `prevLatency` integer - `serviceLatencyMetricSet` ServiceLatencyMetric[] - `metricName` string - `startTime` integer - `latency` integer - `prevLatency` integer - `init_STAGE` string - `currentStageMetric` ServiceLatencyMetric - `metricName` string - `startTime` integer - `latency` integer - `prevLatency` integer - `time` string - `intentId` string - `intent` string - `originalMessage` string - `skill` string - `skillId` string - `socialChannel` string - `requestTime` integer - `displayName` string - `linkId` string - `status` string - `sendStatus` string - `reviewModeResponse` string - `tagIds` integer[] - `candidates` Intent[] - `id` string - `name` string - `displayName` string - `skill` string - `confidence` number, double - `threshold` number, double - `utterance` string - `source` string - `predictionBasis` string - `ruleId` string - `classifier` string - `maxUttLength` integer - `minUttLength` integer - `keywords` object[] - `stopwords` object[] - `classifierType` string - `category` 'CONVERSATIONAL' | 'DOMAIN' | 'REFERRAL' | 'OTHERS' | 'API_ERROR' | 'TROLL' | 'UNCLASSIFIED' | 'UNMAPPED' | 'DUTY_OF_CARE' | 'AGENT' | 'COMPLIANCE' | 'SYSTEM_TOPIC' | 'CONVERSATION_CONTROLS' - `subCategory` 'DIALOG' | 'FAQ' - `predictionType` 'classification' | 'suggestion' | 'unclassified' | 'knowledge_base' | 'multi_intent_classification' - `predictionCode` 'MISSING_TRAINING_DATA' | 'MULTIPLE_TOPIC_QUERIES' | 'LANGUAGE_NOT_ENABLED' - `type` 'CLIENT' | 'INTERNAL' - `candidates` Intent[] - `original_utterance` string - `is_matched_utterance` integer - `csim_confidence` string - `wmnli_confidence` string - `wmnli_threshold` string - `responses` Message[] - `originalMessage` string - `maskedOriginalMessage` string - `visitorMessageType` 'TEXT' | 'LOCATION' | 'IMAGE' | 'VIDEO' | 'GIF' | 'EMOTICON' | 'CALL' | 'AUDIO' | 'POST_BACK' | 'TYPING_ON' | 'REFERRAL' | 'FACEBOOK_HANDOVER' | 'ZENDESK_CHAT_HANDOVER' | 'SUNSHINE_CONVERSATIONS_HANDOVER' | 'KHOROS_HANDOVER' | 'EMAIL' | 'SMS' | 'OTHERS' | 'OPTIN' | 'HANDOVER' | 'GLADLY_HANDOVER' | 'ATTRIBUTE_UPDATE' | 'ONE_TIME_NOTIFICATION' - `callbackUrl` string - `messageId` string - `type` 'VISITOR' | 'BOT' | 'INTERNAL_AGENT' | 'THIRD_PARTY_AGENT' | 'INTERNAL_EVENT' | 'AD_EVENT' | 'ASSET_EVENT' - `timestamp` integer - `postBack` union - PostbackButton - `payload` string - `type` string, required - `title` string - PostbackItem - `payload` string - `type` string, required - `referral` PostbackReferral - `ref` string - `source` string - `type` string - `referral` PostbackReferral - `ref` string - `source` string - `type` string - `attachments` union[] - union - AgentDeskForm - `uri` string - `title` string - `text` string - `maskedText` string - `attachmentId` string - `description` string - `style` string - `quickReply` QuickReply - `description` string - `type` string - `style` string - `options` Option[] - … - `timestamp` integer - `isReviewEnabled` boolean - `feedbackValue` string - `isCustomReplyEnabled` boolean - `attachmentLambdaId` string - `srcLangForSavedQNA` string - `attachmentResponseType` 'KNOWLEDGE_BASE_RESPONSE' | 'ANSWER_AI_RESPONSE' | 'INTENT_RESPONSE' | 'SUB_WORKFLOW_RESPONSE' | 'ANSWER_GPT_RESPONSE' | 'ANSWER_NET_MULTI_SOURCE' | 'NBA_RESPONSE' | 'SUGGESTIONS_RESPONSE' - `variantId` string - `intentId` string - `responseId` integer - `nodeName` string - `tooltip` string - `properties` Attribute[] - `type` string - `name` string - `value` string - `scope` 'SESSION' | 'LIFE_TIME' | 'INTENT' | 'DAILY_TIMER' | 'WEEKLY_TIMER' | 'MONTHLY_TIMER' | 'YEARLY_TIMER' | 'TIME_BASED' | 'RESPONSE_MERGE' | 'CONDITION_VALIDATION' | 'BOTH' | 'DEFAULT' | 'DEFAULT_RESPONSE' | 'NODE' | 'MESSAGE' - `version` string - `type` string, required - `status` 'PENDING' | 'REJECTED' | 'SUBMITTED' - AgentDeskResponse - `uri` string - `title` string - `text` string - `maskedText` string - `attachmentId` string - `description` string - `style` string - `quickReply` QuickReply - `description` string - `type` string - `style` string - `options` Option[] - … - `timestamp` integer - `isReviewEnabled` boolean - `feedbackValue` string - `isCustomReplyEnabled` boolean - `attachmentLambdaId` string - `srcLangForSavedQNA` string - `attachmentResponseType` 'KNOWLEDGE_BASE_RESPONSE' | 'ANSWER_AI_RESPONSE' | 'INTENT_RESPONSE' | 'SUB_WORKFLOW_RESPONSE' | 'ANSWER_GPT_RESPONSE' | 'ANSWER_NET_MULTI_SOURCE' | 'NBA_RESPONSE' | 'SUGGESTIONS_RESPONSE' - `variantId` string - `intentId` string - `responseId` integer - `nodeName` string - `tooltip` string - `properties` Attribute[] - `type` string - `name` string - `value` string - `scope` 'SESSION' | 'LIFE_TIME' | 'INTENT' | 'DAILY_TIMER' | 'WEEKLY_TIMER' | 'MONTHLY_TIMER' | 'YEARLY_TIMER' | 'TIME_BASED' | 'RESPONSE_MERGE' | 'CONDITION_VALIDATION' | 'BOTH' | 'DEFAULT' | 'DEFAULT_RESPONSE' | 'NODE' | 'MESSAGE' - `version` string - `type` string, required - `sendStatus` string - `caseCategory` string - `caseStatus` string - `eventType` string - `ticketOwnerType` string - `standby` boolean - `emailId` string - AirlineBoardingPassTemplatePayload - `uri` string - `title` string - `text` string - `maskedText` string - `attachmentId` string - `description` string - `style` string - `quickReply` QuickReply - `description` string - `type` string - `style` string - `options` Option[] - … - `timestamp` integer - `isReviewEnabled` boolean - `feedbackValue` string - `isCustomReplyEnabled` boolean - `attachmentLambdaId` string - `srcLangForSavedQNA` string - `attachmentResponseType` 'KNOWLEDGE_BASE_RESPONSE' | 'ANSWER_AI_RESPONSE' | 'INTENT_RESPONSE' | 'SUB_WORKFLOW_RESPONSE' | 'ANSWER_GPT_RESPONSE' | 'ANSWER_NET_MULTI_SOURCE' | 'NBA_RESPONSE' | 'SUGGESTIONS_RESPONSE' - `variantId` string - `intentId` string - `responseId` integer - `nodeName` string - `tooltip` string - `properties` Attribute[] - `type` string - `name` string - `value` string - `scope` 'SESSION' | 'LIFE_TIME' | 'INTENT' | 'DAILY_TIMER' | 'WEEKLY_TIMER' | 'MONTHLY_TIMER' | 'YEARLY_TIMER' | 'TIME_BASED' | 'RESPONSE_MERGE' | 'CONDITION_VALIDATION' | 'BOTH' | 'DEFAULT' | 'DEFAULT_RESPONSE' | 'NODE' | 'MESSAGE' - `version` string - `type` string, required - `introMessage` string - `locale` string - `themeColor` string - `boardingPass` BoardingPass[] - `passengerName` string - `pnrNumber` string - `travelClass` string - `seat` string - `auxiliaryFields` AirlineField[] - … - `secondaryFields` AirlineField[] - … - `logoImageUrl` string - `headerImageUrl` string - `headerTextField` string - `qrCode` string - `barcodeImageUrl` string - `aboveBarCodeImageUrl` string - `flightInfo` FlightInfo - … - AirlineCheckinTemplatePayload - `uri` string - `title` string - `text` string - `maskedText` string - `attachmentId` string - `description` string - `style` string - `quickReply` QuickReply - `description` string - `type` string - `style` string - `options` Option[] - … - `timestamp` integer - `isReviewEnabled` boolean - `feedbackValue` string - `isCustomReplyEnabled` boolean - `attachmentLambdaId` string - `srcLangForSavedQNA` string - `attachmentResponseType` 'KNOWLEDGE_BASE_RESPONSE' | 'ANSWER_AI_RESPONSE' | 'INTENT_RESPONSE' | 'SUB_WORKFLOW_RESPONSE' | 'ANSWER_GPT_RESPONSE' | 'ANSWER_NET_MULTI_SOURCE' | 'NBA_RESPONSE' | 'SUGGESTIONS_RESPONSE' - `variantId` string - `intentId` string - `responseId` integer - `nodeName` string - `tooltip` string - `properties` Attribute[] - `type` string - `name` string - `value` string - `scope` 'SESSION' | 'LIFE_TIME' | 'INTENT' | 'DAILY_TIMER' | 'WEEKLY_TIMER' | 'MONTHLY_TIMER' | 'YEARLY_TIMER' | 'TIME_BASED' | 'RESPONSE_MERGE' | 'CONDITION_VALIDATION' | 'BOTH' | 'DEFAULT' | 'DEFAULT_RESPONSE' | 'NODE' | 'MESSAGE' - `version` string - `type` string, required - `introMessage` string - `locale` string - `themeColor` string - `pnrNumber` string - `flightInfoList` FlightInfo[] - `connectionId` string - `segmentId` string - `flightNumber` string - `aircraftType` string - `departureAirport` FlightAirport - … - `arrivalAirport` FlightAirport - … - `flightSchedule` FlightSchedule - … - `travelClass` string - `checkinUrl` string - AirlineItineraryTemplatePayload - `uri` string - `title` string - `text` string - `maskedText` string - `attachmentId` string - `description` string - `style` string - `quickReply` QuickReply - `description` string - `type` string - `style` string - `options` Option[] - … - `timestamp` integer - `isReviewEnabled` boolean - `feedbackValue` string - `isCustomReplyEnabled` boolean - `attachmentLambdaId` string - `srcLangForSavedQNA` string - `attachmentResponseType` 'KNOWLEDGE_BASE_RESPONSE' | 'ANSWER_AI_RESPONSE' | 'INTENT_RESPONSE' | 'SUB_WORKFLOW_RESPONSE' | 'ANSWER_GPT_RESPONSE' | 'ANSWER_NET_MULTI_SOURCE' | 'NBA_RESPONSE' | 'SUGGESTIONS_RESPONSE' - `variantId` string - `intentId` string - `responseId` integer - `nodeName` string - `tooltip` string - `properties` Attribute[] - `type` string - `name` string - `value` string - `scope` 'SESSION' | 'LIFE_TIME' | 'INTENT' | 'DAILY_TIMER' | 'WEEKLY_TIMER' | 'MONTHLY_TIMER' | 'YEARLY_TIMER' | 'TIME_BASED' | 'RESPONSE_MERGE' | 'CONDITION_VALIDATION' | 'BOTH' | 'DEFAULT' | 'DEFAULT_RESPONSE' | 'NODE' | 'MESSAGE' - `version` string - `type` string, required - `introMessage` string - `locale` string - `themeColor` string - `pnrNumber` string - `passengerInfoList` PassengerInfo[] - `name` string - `ticketNumber` string - `passengerId` string - `flightInfoList` FlightInfo[] - `connectionId` string - `segmentId` string - `flightNumber` string - `aircraftType` string - `departureAirport` FlightAirport - … - `arrivalAirport` FlightAirport - … - `flightSchedule` FlightSchedule - … - `travelClass` string - `passengerSegmentInfoList` PassengerSegmentInfo[] - `segmentId` string - `passengerId` string - `seat` string - `seatType` string - `productInfoList` ProductInfo[] - … - `priceInfoList` PriceInfo[] - `title` string - `amount` number, double - `currency` string - `basePrice` number, double - `tax` number, double - `totalPrice` number, double - `currency` string - AirlineUpdateTemplatePayload - `uri` string - `title` string - `text` string - `maskedText` string - `attachmentId` string - `description` string - `style` string - `quickReply` QuickReply - `description` string - `type` string - `style` string - `options` Option[] - … - `timestamp` integer - `isReviewEnabled` boolean - `feedbackValue` string - `isCustomReplyEnabled` boolean - `attachmentLambdaId` string - `srcLangForSavedQNA` string - `attachmentResponseType` 'KNOWLEDGE_BASE_RESPONSE' | 'ANSWER_AI_RESPONSE' | 'INTENT_RESPONSE' | 'SUB_WORKFLOW_RESPONSE' | 'ANSWER_GPT_RESPONSE' | 'ANSWER_NET_MULTI_SOURCE' | 'NBA_RESPONSE' | 'SUGGESTIONS_RESPONSE' - `variantId` string - `intentId` string - `responseId` integer - `nodeName` string - `tooltip` string - `properties` Attribute[] - `type` string - `name` string - `value` string - `scope` 'SESSION' | 'LIFE_TIME' | 'INTENT' | 'DAILY_TIMER' | 'WEEKLY_TIMER' | 'MONTHLY_TIMER' | 'YEARLY_TIMER' | 'TIME_BASED' | 'RESPONSE_MERGE' | 'CONDITION_VALIDATION' | 'BOTH' | 'DEFAULT' | 'DEFAULT_RESPONSE' | 'NODE' | 'MESSAGE' - `version` string - `type` string, required - `introMessage` string - `updateType` string - `locale` string - `themeColor` string - `pnrNumber` string - `updateFlightInfo` FlightInfo - `connectionId` string - `segmentId` string - `flightNumber` string - `aircraftType` string - `departureAirport` FlightAirport - … - `arrivalAirport` FlightAirport - … - `flightSchedule` FlightSchedule - … - `travelClass` string - Audio - `uri` string - `title` string - `text` string - `maskedText` string - `attachmentId` string - `description` string - `style` string - `quickReply` QuickReply - `description` string - `type` string - `style` string - `options` Option[] - … - `timestamp` integer - `isReviewEnabled` boolean - `feedbackValue` string - `isCustomReplyEnabled` boolean - `attachmentLambdaId` string - `srcLangForSavedQNA` string - `attachmentResponseType` 'KNOWLEDGE_BASE_RESPONSE' | 'ANSWER_AI_RESPONSE' | 'INTENT_RESPONSE' | 'SUB_WORKFLOW_RESPONSE' | 'ANSWER_GPT_RESPONSE' | 'ANSWER_NET_MULTI_SOURCE' | 'NBA_RESPONSE' | 'SUGGESTIONS_RESPONSE' - `variantId` string - `intentId` string - `responseId` integer - `nodeName` string - `tooltip` string - `properties` Attribute[] - `type` string - `name` string - `value` string - `scope` 'SESSION' | 'LIFE_TIME' | 'INTENT' | 'DAILY_TIMER' | 'WEEKLY_TIMER' | 'MONTHLY_TIMER' | 'YEARLY_TIMER' | 'TIME_BASED' | 'RESPONSE_MERGE' | 'CONDITION_VALIDATION' | 'BOTH' | 'DEFAULT' | 'DEFAULT_RESPONSE' | 'NODE' | 'MESSAGE' - `version` string - `type` string, required - Card - `uri` string - `title` string - `text` string - `maskedText` string - `attachmentId` string - `description` string - `style` string - `quickReply` QuickReply - `description` string - `type` string - `style` string - `options` Option[] - … - `timestamp` integer - `isReviewEnabled` boolean - `feedbackValue` string - `isCustomReplyEnabled` boolean - `attachmentLambdaId` string - `srcLangForSavedQNA` string - `attachmentResponseType` 'KNOWLEDGE_BASE_RESPONSE' | 'ANSWER_AI_RESPONSE' | 'INTENT_RESPONSE' | 'SUB_WORKFLOW_RESPONSE' | 'ANSWER_GPT_RESPONSE' | 'ANSWER_NET_MULTI_SOURCE' | 'NBA_RESPONSE' | 'SUGGESTIONS_RESPONSE' - `variantId` string - `intentId` string - `responseId` integer - `nodeName` string - `tooltip` string - `properties` Attribute[] - `type` string - `name` string - `value` string - `scope` 'SESSION' | 'LIFE_TIME' | 'INTENT' | 'DAILY_TIMER' | 'WEEKLY_TIMER' | 'MONTHLY_TIMER' | 'YEARLY_TIMER' | 'TIME_BASED' | 'RESPONSE_MERGE' | 'CONDITION_VALIDATION' | 'BOTH' | 'DEFAULT' | 'DEFAULT_RESPONSE' | 'NODE' | 'MESSAGE' - `version` string - `type` string, required - `buttons` Button[] - `type` 'POST_BACK' | 'BUY' | 'CALL' | 'NESTED' | 'SHARE' | 'WEB' | 'DEEP_LINK' - `url` string - `title` string - `payload` string - `webview_height_ratio` 'compact' | 'tall' | 'full' - `messenger_extensions` boolean - `fallback_url` string - Carousel - `uri` string - `title` string - `text` string - `maskedText` string - `attachmentId` string - `description` string - `style` string - `quickReply` QuickReply - `description` string - `type` string - `style` string - `options` Option[] - … - `timestamp` integer - `isReviewEnabled` boolean - `feedbackValue` string - `isCustomReplyEnabled` boolean - `attachmentLambdaId` string - `srcLangForSavedQNA` string - `attachmentResponseType` 'KNOWLEDGE_BASE_RESPONSE' | 'ANSWER_AI_RESPONSE' | 'INTENT_RESPONSE' | 'SUB_WORKFLOW_RESPONSE' | 'ANSWER_GPT_RESPONSE' | 'ANSWER_NET_MULTI_SOURCE' | 'NBA_RESPONSE' | 'SUGGESTIONS_RESPONSE' - `variantId` string - `intentId` string - `responseId` integer - `nodeName` string - `tooltip` string - `properties` Attribute[] - `type` string - `name` string - `value` string - `scope` 'SESSION' | 'LIFE_TIME' | 'INTENT' | 'DAILY_TIMER' | 'WEEKLY_TIMER' | 'MONTHLY_TIMER' | 'YEARLY_TIMER' | 'TIME_BASED' | 'RESPONSE_MERGE' | 'CONDITION_VALIDATION' | 'BOTH' | 'DEFAULT' | 'DEFAULT_RESPONSE' | 'NODE' | 'MESSAGE' - `version` string - `type` string, required - `elements` GenericElement[] - `title` string - `imageUrl` string - `subtitle` string - `itemUrl` string - `buttons` Button[] - … - `description` string - `videoUrl` string - `thumbnailUrl` string - `carouselImageAspectRatio` 'SQUARE' | 'HORIZONTAL' - Email - `uri` string - `title` string - `text` string - `maskedText` string - `attachmentId` string - `description` string - `style` string - `quickReply` QuickReply - `description` string - `type` string - `style` string - `options` Option[] - … - `timestamp` integer - `isReviewEnabled` boolean - `feedbackValue` string - `isCustomReplyEnabled` boolean - `attachmentLambdaId` string - `srcLangForSavedQNA` string - `attachmentResponseType` 'KNOWLEDGE_BASE_RESPONSE' | 'ANSWER_AI_RESPONSE' | 'INTENT_RESPONSE' | 'SUB_WORKFLOW_RESPONSE' | 'ANSWER_GPT_RESPONSE' | 'ANSWER_NET_MULTI_SOURCE' | 'NBA_RESPONSE' | 'SUGGESTIONS_RESPONSE' - `variantId` string - `intentId` string - `responseId` integer - `nodeName` string - `tooltip` string - `properties` Attribute[] - `type` string - `name` string - `value` string - `scope` 'SESSION' | 'LIFE_TIME' | 'INTENT' | 'DAILY_TIMER' | 'WEEKLY_TIMER' | 'MONTHLY_TIMER' | 'YEARLY_TIMER' | 'TIME_BASED' | 'RESPONSE_MERGE' | 'CONDITION_VALIDATION' | 'BOTH' | 'DEFAULT' | 'DEFAULT_RESPONSE' | 'NODE' | 'MESSAGE' - `version` string - `type` string, required - `from` string - `replyTo` string - `to` string[] - `cc` string[] - `sentDate` string, date-time - `subject` string - `body` string - `attachmentUrls` string[] - `htmlBody` string - `threadId` string - `emailThread` Email — recursive - `eventType` string - `ticketOwnerType` string - `status` string - `sendStatus` string - `caseCategory` string - `user` User - `firstName` string - `lastName` string - `emailId` string - `phone` string - `payload` object - `bcc` string[] - `maskedHtml` string - EmailTemplate - `uri` string - `title` string - `text` string - `maskedText` string - `attachmentId` string - `description` string - `style` string - `quickReply` QuickReply - `description` string - `type` string - `style` string - `options` Option[] - … - `timestamp` integer - `isReviewEnabled` boolean - `feedbackValue` string - `isCustomReplyEnabled` boolean - `attachmentLambdaId` string - `srcLangForSavedQNA` string - `attachmentResponseType` 'KNOWLEDGE_BASE_RESPONSE' | 'ANSWER_AI_RESPONSE' | 'INTENT_RESPONSE' | 'SUB_WORKFLOW_RESPONSE' | 'ANSWER_GPT_RESPONSE' | 'ANSWER_NET_MULTI_SOURCE' | 'NBA_RESPONSE' | 'SUGGESTIONS_RESPONSE' - `variantId` string - `intentId` string - `responseId` integer - `nodeName` string - `tooltip` string - `properties` Attribute[] - `type` string - `name` string - `value` string - `scope` 'SESSION' | 'LIFE_TIME' | 'INTENT' | 'DAILY_TIMER' | 'WEEKLY_TIMER' | 'MONTHLY_TIMER' | 'YEARLY_TIMER' | 'TIME_BASED' | 'RESPONSE_MERGE' | 'CONDITION_VALIDATION' | 'BOTH' | 'DEFAULT' | 'DEFAULT_RESPONSE' | 'NODE' | 'MESSAGE' - `version` string - `type` string, required - `id` integer - `name` string - `scope` 'GLOBAL_TEMPLATE' | 'BOT_TEMPLATE' | 'INSTANCE' - `salutation` string - `greetings` string - `feedback` string - `signOff` string - `toneId` string - `from` string - `replyTo` string - `to` string[] - `cc` string[] - `bcc` string[] - `subject` string - `textHtml` string - `maskedHtml` string - `body` string - `attachmentUrls` string[] - `priority` integer - `eventType` string - `ticketOwnerType` string - `status` string - `ticketStatus` string - `referenceId` string - `sendStatus` string - `caseCategory` string - `isEdited` boolean - `isDeleted` boolean - `emailAttachmentId` string - `isVariationsEnabled` boolean - `variations` Variation[] - `type` 'TEXT' | 'IMAGE' - `text` string - `isEnabled` boolean - EventTemplatePayload - `uri` string - `title` string - `text` string - `maskedText` string - `attachmentId` string - `description` string - `style` string - `quickReply` QuickReply - `description` string - `type` string - `style` string - `options` Option[] - … - `timestamp` integer - `isReviewEnabled` boolean - `feedbackValue` string - `isCustomReplyEnabled` boolean - `attachmentLambdaId` string - `srcLangForSavedQNA` string - `attachmentResponseType` 'KNOWLEDGE_BASE_RESPONSE' | 'ANSWER_AI_RESPONSE' | 'INTENT_RESPONSE' | 'SUB_WORKFLOW_RESPONSE' | 'ANSWER_GPT_RESPONSE' | 'ANSWER_NET_MULTI_SOURCE' | 'NBA_RESPONSE' | 'SUGGESTIONS_RESPONSE' - `variantId` string - `intentId` string - `responseId` integer - `nodeName` string - `tooltip` string - `properties` Attribute[] - `type` string - `name` string - `value` string - `scope` 'SESSION' | 'LIFE_TIME' | 'INTENT' | 'DAILY_TIMER' | 'WEEKLY_TIMER' | 'MONTHLY_TIMER' | 'YEARLY_TIMER' | 'TIME_BASED' | 'RESPONSE_MERGE' | 'CONDITION_VALIDATION' | 'BOTH' | 'DEFAULT' | 'DEFAULT_RESPONSE' | 'NODE' | 'MESSAGE' - `version` string - `type` string, required - `eventType` string - `values` object - FillerText - `uri` string - `title` string - `text` string - `maskedText` string - `attachmentId` string - `description` string - `style` string - `quickReply` QuickReply - `description` string - `type` string - `style` string - `options` Option[] - … - `timestamp` integer - `isReviewEnabled` boolean - `feedbackValue` string - `isCustomReplyEnabled` boolean - `attachmentLambdaId` string - `srcLangForSavedQNA` string - `attachmentResponseType` 'KNOWLEDGE_BASE_RESPONSE' | 'ANSWER_AI_RESPONSE' | 'INTENT_RESPONSE' | 'SUB_WORKFLOW_RESPONSE' | 'ANSWER_GPT_RESPONSE' | 'ANSWER_NET_MULTI_SOURCE' | 'NBA_RESPONSE' | 'SUGGESTIONS_RESPONSE' - `variantId` string - `intentId` string - `responseId` integer - `nodeName` string - `tooltip` string - `properties` Attribute[] - `type` string - `name` string - `value` string - `scope` 'SESSION' | 'LIFE_TIME' | 'INTENT' | 'DAILY_TIMER' | 'WEEKLY_TIMER' | 'MONTHLY_TIMER' | 'YEARLY_TIMER' | 'TIME_BASED' | 'RESPONSE_MERGE' | 'CONDITION_VALIDATION' | 'BOTH' | 'DEFAULT' | 'DEFAULT_RESPONSE' | 'NODE' | 'MESSAGE' - `version` string - `type` string, required - `id` string - `isVariationsEnabled` boolean - `variations` Variation[] - `type` 'TEXT' | 'IMAGE' - `text` string - `isEnabled` boolean - GenericAttachment - `uri` string - `title` string - `text` string - `maskedText` string - `attachmentId` string - `description` string - `style` string - `quickReply` QuickReply - `description` string - `type` string - `style` string - `options` Option[] - … - `timestamp` integer - `isReviewEnabled` boolean - `feedbackValue` string - `isCustomReplyEnabled` boolean - `attachmentLambdaId` string - `srcLangForSavedQNA` string - `attachmentResponseType` 'KNOWLEDGE_BASE_RESPONSE' | 'ANSWER_AI_RESPONSE' | 'INTENT_RESPONSE' | 'SUB_WORKFLOW_RESPONSE' | 'ANSWER_GPT_RESPONSE' | 'ANSWER_NET_MULTI_SOURCE' | 'NBA_RESPONSE' | 'SUGGESTIONS_RESPONSE' - `variantId` string - `intentId` string - `responseId` integer - `nodeName` string - `tooltip` string - `properties` Attribute[] - `type` string - `name` string - `value` string - `scope` 'SESSION' | 'LIFE_TIME' | 'INTENT' | 'DAILY_TIMER' | 'WEEKLY_TIMER' | 'MONTHLY_TIMER' | 'YEARLY_TIMER' | 'TIME_BASED' | 'RESPONSE_MERGE' | 'CONDITION_VALIDATION' | 'BOTH' | 'DEFAULT' | 'DEFAULT_RESPONSE' | 'NODE' | 'MESSAGE' - `version` string - `type` string, required - `payloadType` string - `payloadValue` string - GenericFileAttachment - `uri` string - `title` string - `text` string - `maskedText` string - `attachmentId` string - `description` string - `style` string - `quickReply` QuickReply - `description` string - `type` string - `style` string - `options` Option[] - … - `timestamp` integer - `isReviewEnabled` boolean - `feedbackValue` string - `isCustomReplyEnabled` boolean - `attachmentLambdaId` string - `srcLangForSavedQNA` string - `attachmentResponseType` 'KNOWLEDGE_BASE_RESPONSE' | 'ANSWER_AI_RESPONSE' | 'INTENT_RESPONSE' | 'SUB_WORKFLOW_RESPONSE' | 'ANSWER_GPT_RESPONSE' | 'ANSWER_NET_MULTI_SOURCE' | 'NBA_RESPONSE' | 'SUGGESTIONS_RESPONSE' - `variantId` string - `intentId` string - `responseId` integer - `nodeName` string - `tooltip` string - `properties` Attribute[] - `type` string - `name` string - `value` string - `scope` 'SESSION' | 'LIFE_TIME' | 'INTENT' | 'DAILY_TIMER' | 'WEEKLY_TIMER' | 'MONTHLY_TIMER' | 'YEARLY_TIMER' | 'TIME_BASED' | 'RESPONSE_MERGE' | 'CONDITION_VALIDATION' | 'BOTH' | 'DEFAULT' | 'DEFAULT_RESPONSE' | 'NODE' | 'MESSAGE' - `version` string - `type` string, required - `fileURL` string - `fileType` string - `fileSize` string - GoogleAssistantBasicCard - `uri` string - `title` string - `text` string - `maskedText` string - `attachmentId` string - `description` string - `style` string - `quickReply` QuickReply - `description` string - `type` string - `style` string - `options` Option[] - … - `timestamp` integer - `isReviewEnabled` boolean - `feedbackValue` string - `isCustomReplyEnabled` boolean - `attachmentLambdaId` string - `srcLangForSavedQNA` string - `attachmentResponseType` 'KNOWLEDGE_BASE_RESPONSE' | 'ANSWER_AI_RESPONSE' | 'INTENT_RESPONSE' | 'SUB_WORKFLOW_RESPONSE' | 'ANSWER_GPT_RESPONSE' | 'ANSWER_NET_MULTI_SOURCE' | 'NBA_RESPONSE' | 'SUGGESTIONS_RESPONSE' - `variantId` string - `intentId` string - `responseId` integer - `nodeName` string - `tooltip` string - `properties` Attribute[] - `type` string - `name` string - `value` string - `scope` 'SESSION' | 'LIFE_TIME' | 'INTENT' | 'DAILY_TIMER' | 'WEEKLY_TIMER' | 'MONTHLY_TIMER' | 'YEARLY_TIMER' | 'TIME_BASED' | 'RESPONSE_MERGE' | 'CONDITION_VALIDATION' | 'BOTH' | 'DEFAULT' | 'DEFAULT_RESPONSE' | 'NODE' | 'MESSAGE' - `version` string - `type` string, required - `googleCardTitle` string - `googleCardSubTitle` string - `googleCardTextBody` string - `googleCardButtons` GoogleAssistantButton[] - `googleCardButtonTitle` string - `googleCardButtonUrl` string - `googleCardImage` GoogleAssistantImage - `googleCardImageUrl` string - `googleCardImageAccessibilityText` string - `googleCardFormattedText` string - `googleCardImageDisplayOption` string - GoogleAssistantMicAttachment - `uri` string - `title` string - `text` string - `maskedText` string - `attachmentId` string - `description` string - `style` string - `quickReply` QuickReply - `description` string - `type` string - `style` string - `options` Option[] - … - `timestamp` integer - `isReviewEnabled` boolean - `feedbackValue` string - `isCustomReplyEnabled` boolean - `attachmentLambdaId` string - `srcLangForSavedQNA` string - `attachmentResponseType` 'KNOWLEDGE_BASE_RESPONSE' | 'ANSWER_AI_RESPONSE' | 'INTENT_RESPONSE' | 'SUB_WORKFLOW_RESPONSE' | 'ANSWER_GPT_RESPONSE' | 'ANSWER_NET_MULTI_SOURCE' | 'NBA_RESPONSE' | 'SUGGESTIONS_RESPONSE' - `variantId` string - `intentId` string - `responseId` integer - `nodeName` string - `tooltip` string - `properties` Attribute[] - `type` string - `name` string - `value` string - `scope` 'SESSION' | 'LIFE_TIME' | 'INTENT' | 'DAILY_TIMER' | 'WEEKLY_TIMER' | 'MONTHLY_TIMER' | 'YEARLY_TIMER' | 'TIME_BASED' | 'RESPONSE_MERGE' | 'CONDITION_VALIDATION' | 'BOTH' | 'DEFAULT' | 'DEFAULT_RESPONSE' | 'NODE' | 'MESSAGE' - `version` string - `type` string, required - `micStatus` string - GoogleAssistantSuggestionChip - `uri` string - `title` string - `text` string - `maskedText` string - `attachmentId` string - `description` string - `style` string - `quickReply` QuickReply - `description` string - `type` string - `style` string - `options` Option[] - … - `timestamp` integer - `isReviewEnabled` boolean - `feedbackValue` string - `isCustomReplyEnabled` boolean - `attachmentLambdaId` string - `srcLangForSavedQNA` string - `attachmentResponseType` 'KNOWLEDGE_BASE_RESPONSE' | 'ANSWER_AI_RESPONSE' | 'INTENT_RESPONSE' | 'SUB_WORKFLOW_RESPONSE' | 'ANSWER_GPT_RESPONSE' | 'ANSWER_NET_MULTI_SOURCE' | 'NBA_RESPONSE' | 'SUGGESTIONS_RESPONSE' - `variantId` string - `intentId` string - `responseId` integer - `nodeName` string - `tooltip` string - `properties` Attribute[] - `type` string - `name` string - `value` string - `scope` 'SESSION' | 'LIFE_TIME' | 'INTENT' | 'DAILY_TIMER' | 'WEEKLY_TIMER' | 'MONTHLY_TIMER' | 'YEARLY_TIMER' | 'TIME_BASED' | 'RESPONSE_MERGE' | 'CONDITION_VALIDATION' | 'BOTH' | 'DEFAULT' | 'DEFAULT_RESPONSE' | 'NODE' | 'MESSAGE' - `version` string - `type` string, required - `chipDisplayResponse` string - `chipVoiceResponse` string - `chips` string[] - GoogleAssistantText - `uri` string - `title` string - `text` string - `maskedText` string - `attachmentId` string - `description` string - `style` string - `quickReply` QuickReply - `description` string - `type` string - `style` string - `options` Option[] - … - `timestamp` integer - `isReviewEnabled` boolean - `feedbackValue` string - `isCustomReplyEnabled` boolean - `attachmentLambdaId` string - `srcLangForSavedQNA` string - `attachmentResponseType` 'KNOWLEDGE_BASE_RESPONSE' | 'ANSWER_AI_RESPONSE' | 'INTENT_RESPONSE' | 'SUB_WORKFLOW_RESPONSE' | 'ANSWER_GPT_RESPONSE' | 'ANSWER_NET_MULTI_SOURCE' | 'NBA_RESPONSE' | 'SUGGESTIONS_RESPONSE' - `variantId` string - `intentId` string - `responseId` integer - `nodeName` string - `tooltip` string - `properties` Attribute[] - `type` string - `name` string - `value` string - `scope` 'SESSION' | 'LIFE_TIME' | 'INTENT' | 'DAILY_TIMER' | 'WEEKLY_TIMER' | 'MONTHLY_TIMER' | 'YEARLY_TIMER' | 'TIME_BASED' | 'RESPONSE_MERGE' | 'CONDITION_VALIDATION' | 'BOTH' | 'DEFAULT' | 'DEFAULT_RESPONSE' | 'NODE' | 'MESSAGE' - `version` string - `type` string, required - `voiceText` string - `displayText` string - GroupList - `uri` string - `title` string - `text` string - `maskedText` string - `attachmentId` string - `description` string - `style` string - `quickReply` QuickReply - `description` string - `type` string - `style` string - `options` Option[] - … - `timestamp` integer - `isReviewEnabled` boolean - `feedbackValue` string - `isCustomReplyEnabled` boolean - `attachmentLambdaId` string - `srcLangForSavedQNA` string - `attachmentResponseType` 'KNOWLEDGE_BASE_RESPONSE' | 'ANSWER_AI_RESPONSE' | 'INTENT_RESPONSE' | 'SUB_WORKFLOW_RESPONSE' | 'ANSWER_GPT_RESPONSE' | 'ANSWER_NET_MULTI_SOURCE' | 'NBA_RESPONSE' | 'SUGGESTIONS_RESPONSE' - `variantId` string - `intentId` string - `responseId` integer - `nodeName` string - `tooltip` string - `properties` Attribute[] - `type` string - `name` string - `value` string - `scope` 'SESSION' | 'LIFE_TIME' | 'INTENT' | 'DAILY_TIMER' | 'WEEKLY_TIMER' | 'MONTHLY_TIMER' | 'YEARLY_TIMER' | 'TIME_BASED' | 'RESPONSE_MERGE' | 'CONDITION_VALIDATION' | 'BOTH' | 'DEFAULT' | 'DEFAULT_RESPONSE' | 'NODE' | 'MESSAGE' - `version` string - `type` string, required - `subTitle` string - `items` GroupItem[] - `header` string - `title` string - `subTitle` string - `description` string - `value` string - Image - `uri` string - `title` string - `text` string - `maskedText` string - `attachmentId` string - `description` string - `style` string - `quickReply` QuickReply - `description` string - `type` string - `style` string - `options` Option[] - … - `timestamp` integer - `isReviewEnabled` boolean - `feedbackValue` string - `isCustomReplyEnabled` boolean - `attachmentLambdaId` string - `srcLangForSavedQNA` string - `attachmentResponseType` 'KNOWLEDGE_BASE_RESPONSE' | 'ANSWER_AI_RESPONSE' | 'INTENT_RESPONSE' | 'SUB_WORKFLOW_RESPONSE' | 'ANSWER_GPT_RESPONSE' | 'ANSWER_NET_MULTI_SOURCE' | 'NBA_RESPONSE' | 'SUGGESTIONS_RESPONSE' - `variantId` string - `intentId` string - `responseId` integer - `nodeName` string - `tooltip` string - `properties` Attribute[] - `type` string - `name` string - `value` string - `scope` 'SESSION' | 'LIFE_TIME' | 'INTENT' | 'DAILY_TIMER' | 'WEEKLY_TIMER' | 'MONTHLY_TIMER' | 'YEARLY_TIMER' | 'TIME_BASED' | 'RESPONSE_MERGE' | 'CONDITION_VALIDATION' | 'BOTH' | 'DEFAULT' | 'DEFAULT_RESPONSE' | 'NODE' | 'MESSAGE' - `version` string - `type` string, required - `largeImageUrl` string - `thumbnail` string - ImageCard - `uri` string - `title` string - `text` string - `maskedText` string - `attachmentId` string - `description` string - `style` string - `quickReply` QuickReply - `description` string - `type` string - `style` string - `options` Option[] - … - `timestamp` integer - `isReviewEnabled` boolean - `feedbackValue` string - `isCustomReplyEnabled` boolean - `attachmentLambdaId` string - `srcLangForSavedQNA` string - `attachmentResponseType` 'KNOWLEDGE_BASE_RESPONSE' | 'ANSWER_AI_RESPONSE' | 'INTENT_RESPONSE' | 'SUB_WORKFLOW_RESPONSE' | 'ANSWER_GPT_RESPONSE' | 'ANSWER_NET_MULTI_SOURCE' | 'NBA_RESPONSE' | 'SUGGESTIONS_RESPONSE' - `variantId` string - `intentId` string - `responseId` integer - `nodeName` string - `tooltip` string - `properties` Attribute[] - `type` string - `name` string - `value` string - `scope` 'SESSION' | 'LIFE_TIME' | 'INTENT' | 'DAILY_TIMER' | 'WEEKLY_TIMER' | 'MONTHLY_TIMER' | 'YEARLY_TIMER' | 'TIME_BASED' | 'RESPONSE_MERGE' | 'CONDITION_VALIDATION' | 'BOTH' | 'DEFAULT' | 'DEFAULT_RESPONSE' | 'NODE' | 'MESSAGE' - `version` string - `type` string, required - `largeImageUrl` string - `buttons` Button[] - `type` 'POST_BACK' | 'BUY' | 'CALL' | 'NESTED' | 'SHARE' | 'WEB' | 'DEEP_LINK' - `url` string - `title` string - `payload` string - `webview_height_ratio` 'compact' | 'tall' | 'full' - `messenger_extensions` boolean - `fallback_url` string - ListTemplate - `uri` string - `title` string - `text` string - `maskedText` string - `attachmentId` string - `description` string - `style` string - `quickReply` QuickReply - `description` string - `type` string - `style` string - `options` Option[] - … - `timestamp` integer - `isReviewEnabled` boolean - `feedbackValue` string - `isCustomReplyEnabled` boolean - `attachmentLambdaId` string - `srcLangForSavedQNA` string - `attachmentResponseType` 'KNOWLEDGE_BASE_RESPONSE' | 'ANSWER_AI_RESPONSE' | 'INTENT_RESPONSE' | 'SUB_WORKFLOW_RESPONSE' | 'ANSWER_GPT_RESPONSE' | 'ANSWER_NET_MULTI_SOURCE' | 'NBA_RESPONSE' | 'SUGGESTIONS_RESPONSE' - `variantId` string - `intentId` string - `responseId` integer - `nodeName` string - `tooltip` string - `properties` Attribute[] - `type` string - `name` string - `value` string - `scope` 'SESSION' | 'LIFE_TIME' | 'INTENT' | 'DAILY_TIMER' | 'WEEKLY_TIMER' | 'MONTHLY_TIMER' | 'YEARLY_TIMER' | 'TIME_BASED' | 'RESPONSE_MERGE' | 'CONDITION_VALIDATION' | 'BOTH' | 'DEFAULT' | 'DEFAULT_RESPONSE' | 'NODE' | 'MESSAGE' - `version` string - `type` string, required - `elements` GenericElement[] - `title` string - `imageUrl` string - `subtitle` string - `itemUrl` string - `buttons` Button[] - … - `description` string - `videoUrl` string - `thumbnailUrl` string - `buttons` Button[] - `type` 'POST_BACK' | 'BUY' | 'CALL' | 'NESTED' | 'SHARE' | 'WEB' | 'DEEP_LINK' - `url` string - `title` string - `payload` string - `webview_height_ratio` 'compact' | 'tall' | 'full' - `messenger_extensions` boolean - `fallback_url` string - Location - `uri` string - `title` string - `text` string - `maskedText` string - `attachmentId` string - `description` string - `style` string - `quickReply` QuickReply - `description` string - `type` string - `style` string - `options` Option[] - … - `timestamp` integer - `isReviewEnabled` boolean - `feedbackValue` string - `isCustomReplyEnabled` boolean - `attachmentLambdaId` string - `srcLangForSavedQNA` string - `attachmentResponseType` 'KNOWLEDGE_BASE_RESPONSE' | 'ANSWER_AI_RESPONSE' | 'INTENT_RESPONSE' | 'SUB_WORKFLOW_RESPONSE' | 'ANSWER_GPT_RESPONSE' | 'ANSWER_NET_MULTI_SOURCE' | 'NBA_RESPONSE' | 'SUGGESTIONS_RESPONSE' - `variantId` string - `intentId` string - `responseId` integer - `nodeName` string - `tooltip` string - `properties` Attribute[] - `type` string - `name` string - `value` string - `scope` 'SESSION' | 'LIFE_TIME' | 'INTENT' | 'DAILY_TIMER' | 'WEEKLY_TIMER' | 'MONTHLY_TIMER' | 'YEARLY_TIMER' | 'TIME_BASED' | 'RESPONSE_MERGE' | 'CONDITION_VALIDATION' | 'BOTH' | 'DEFAULT' | 'DEFAULT_RESPONSE' | 'NODE' | 'MESSAGE' - `version` string - `type` string, required - `latitude` string - `longitude` string - MessageInfoAttachment - `uri` string - `title` string - `text` string - `maskedText` string - `attachmentId` string - `description` string - `style` string - `quickReply` QuickReply - `description` string - `type` string - `style` string - `options` Option[] - … - `timestamp` integer - `isReviewEnabled` boolean - `feedbackValue` string - `isCustomReplyEnabled` boolean - `attachmentLambdaId` string - `srcLangForSavedQNA` string - `attachmentResponseType` 'KNOWLEDGE_BASE_RESPONSE' | 'ANSWER_AI_RESPONSE' | 'INTENT_RESPONSE' | 'SUB_WORKFLOW_RESPONSE' | 'ANSWER_GPT_RESPONSE' | 'ANSWER_NET_MULTI_SOURCE' | 'NBA_RESPONSE' | 'SUGGESTIONS_RESPONSE' - `variantId` string - `intentId` string - `responseId` integer - `nodeName` string - `tooltip` string - `properties` Attribute[] - `type` string - `name` string - `value` string - `scope` 'SESSION' | 'LIFE_TIME' | 'INTENT' | 'DAILY_TIMER' | 'WEEKLY_TIMER' | 'MONTHLY_TIMER' | 'YEARLY_TIMER' | 'TIME_BASED' | 'RESPONSE_MERGE' | 'CONDITION_VALIDATION' | 'BOTH' | 'DEFAULT' | 'DEFAULT_RESPONSE' | 'NODE' | 'MESSAGE' - `version` string - `type` string, required - `values` object - MultiSource - `uri` string - `title` string - `text` string - `maskedText` string - `attachmentId` string - `description` string - `style` string - `quickReply` QuickReply - `description` string - `type` string - `style` string - `options` Option[] - … - `timestamp` integer - `isReviewEnabled` boolean - `feedbackValue` string - `isCustomReplyEnabled` boolean - `attachmentLambdaId` string - `srcLangForSavedQNA` string - `attachmentResponseType` 'KNOWLEDGE_BASE_RESPONSE' | 'ANSWER_AI_RESPONSE' | 'INTENT_RESPONSE' | 'SUB_WORKFLOW_RESPONSE' | 'ANSWER_GPT_RESPONSE' | 'ANSWER_NET_MULTI_SOURCE' | 'NBA_RESPONSE' | 'SUGGESTIONS_RESPONSE' - `variantId` string - `intentId` string - `responseId` integer - `nodeName` string - `tooltip` string - `properties` Attribute[] - `type` string - `name` string - `value` string - `scope` 'SESSION' | 'LIFE_TIME' | 'INTENT' | 'DAILY_TIMER' | 'WEEKLY_TIMER' | 'MONTHLY_TIMER' | 'YEARLY_TIMER' | 'TIME_BASED' | 'RESPONSE_MERGE' | 'CONDITION_VALIDATION' | 'BOTH' | 'DEFAULT' | 'DEFAULT_RESPONSE' | 'NODE' | 'MESSAGE' - `version` string - `type` string, required - `multipleSourceDetails` SourceDetails[] - `text` string - `uuid` string - `page_number` integer[] - `name` string - `type` string - `index` integer - NBAAttachment - `uri` string - `title` string - `text` string - `maskedText` string - `attachmentId` string - `description` string - `style` string - `quickReply` QuickReply - `description` string - `type` string - `style` string - `options` Option[] - … - `timestamp` integer - `isReviewEnabled` boolean - `feedbackValue` string - `isCustomReplyEnabled` boolean - `attachmentLambdaId` string - `srcLangForSavedQNA` string - `attachmentResponseType` 'KNOWLEDGE_BASE_RESPONSE' | 'ANSWER_AI_RESPONSE' | 'INTENT_RESPONSE' | 'SUB_WORKFLOW_RESPONSE' | 'ANSWER_GPT_RESPONSE' | 'ANSWER_NET_MULTI_SOURCE' | 'NBA_RESPONSE' | 'SUGGESTIONS_RESPONSE' - `variantId` string - `intentId` string - `responseId` integer - `nodeName` string - `tooltip` string - `properties` Attribute[] - `type` string - `name` string - `value` string - `scope` 'SESSION' | 'LIFE_TIME' | 'INTENT' | 'DAILY_TIMER' | 'WEEKLY_TIMER' | 'MONTHLY_TIMER' | 'YEARLY_TIMER' | 'TIME_BASED' | 'RESPONSE_MERGE' | 'CONDITION_VALIDATION' | 'BOTH' | 'DEFAULT' | 'DEFAULT_RESPONSE' | 'NODE' | 'MESSAGE' - `version` string - `type` string, required - `nbaObjects` NBAServiceObject[] - `type` string - `description` string - `shortText` string - `longText` string - `pageURL` string - NLUCard - `uri` string - `title` string - `text` string - `maskedText` string - `attachmentId` string - `description` string - `style` string - `quickReply` QuickReply - `description` string - `type` string - `style` string - `options` Option[] - … - `timestamp` integer - `isReviewEnabled` boolean - `feedbackValue` string - `isCustomReplyEnabled` boolean - `attachmentLambdaId` string - `srcLangForSavedQNA` string - `attachmentResponseType` 'KNOWLEDGE_BASE_RESPONSE' | 'ANSWER_AI_RESPONSE' | 'INTENT_RESPONSE' | 'SUB_WORKFLOW_RESPONSE' | 'ANSWER_GPT_RESPONSE' | 'ANSWER_NET_MULTI_SOURCE' | 'NBA_RESPONSE' | 'SUGGESTIONS_RESPONSE' - `variantId` string - `intentId` string - `responseId` integer - `nodeName` string - `tooltip` string - `properties` Attribute[] - `type` string - `name` string - `value` string - `scope` 'SESSION' | 'LIFE_TIME' | 'INTENT' | 'DAILY_TIMER' | 'WEEKLY_TIMER' | 'MONTHLY_TIMER' | 'YEARLY_TIMER' | 'TIME_BASED' | 'RESPONSE_MERGE' | 'CONDITION_VALIDATION' | 'BOTH' | 'DEFAULT' | 'DEFAULT_RESPONSE' | 'NODE' | 'MESSAGE' - `version` string - `type` string, required - `intents` NLUIntent[] - `id` string - `name` string - `confidence` number, double - `entities` NLUEntity[] - `id` string - `name` string - `values` NLUEntityValue[] - … - OneTimeNotificationRequest - `uri` string - `title` string - `text` string - `maskedText` string - `attachmentId` string - `description` string - `style` string - `quickReply` QuickReply - `description` string - `type` string - `style` string - `options` Option[] - … - `timestamp` integer - `isReviewEnabled` boolean - `feedbackValue` string - `isCustomReplyEnabled` boolean - `attachmentLambdaId` string - `srcLangForSavedQNA` string - `attachmentResponseType` 'KNOWLEDGE_BASE_RESPONSE' | 'ANSWER_AI_RESPONSE' | 'INTENT_RESPONSE' | 'SUB_WORKFLOW_RESPONSE' | 'ANSWER_GPT_RESPONSE' | 'ANSWER_NET_MULTI_SOURCE' | 'NBA_RESPONSE' | 'SUGGESTIONS_RESPONSE' - `variantId` string - `intentId` string - `responseId` integer - `nodeName` string - `tooltip` string - `properties` Attribute[] - `type` string - `name` string - `value` string - `scope` 'SESSION' | 'LIFE_TIME' | 'INTENT' | 'DAILY_TIMER' | 'WEEKLY_TIMER' | 'MONTHLY_TIMER' | 'YEARLY_TIMER' | 'TIME_BASED' | 'RESPONSE_MERGE' | 'CONDITION_VALIDATION' | 'BOTH' | 'DEFAULT' | 'DEFAULT_RESPONSE' | 'NODE' | 'MESSAGE' - `version` string - `type` string, required - `payload` string - Receipt - `uri` string - `title` string - `text` string - `maskedText` string - `attachmentId` string - `description` string - `style` string - `quickReply` QuickReply - `description` string - `type` string - `style` string - `options` Option[] - … - `timestamp` integer - `isReviewEnabled` boolean - `feedbackValue` string - `isCustomReplyEnabled` boolean - `attachmentLambdaId` string - `srcLangForSavedQNA` string - `attachmentResponseType` 'KNOWLEDGE_BASE_RESPONSE' | 'ANSWER_AI_RESPONSE' | 'INTENT_RESPONSE' | 'SUB_WORKFLOW_RESPONSE' | 'ANSWER_GPT_RESPONSE' | 'ANSWER_NET_MULTI_SOURCE' | 'NBA_RESPONSE' | 'SUGGESTIONS_RESPONSE' - `variantId` string - `intentId` string - `responseId` integer - `nodeName` string - `tooltip` string - `properties` Attribute[] - `type` string - `name` string - `value` string - `scope` 'SESSION' | 'LIFE_TIME' | 'INTENT' | 'DAILY_TIMER' | 'WEEKLY_TIMER' | 'MONTHLY_TIMER' | 'YEARLY_TIMER' | 'TIME_BASED' | 'RESPONSE_MERGE' | 'CONDITION_VALIDATION' | 'BOTH' | 'DEFAULT' | 'DEFAULT_RESPONSE' | 'NODE' | 'MESSAGE' - `version` string - `type` string, required - `name` string - `orderNumber` string - `currency` string - `paymentMethod` string - `orderUrl` string - `address` Address - `street1` string - `street2` string - `city` string - `postalCode` string - `state` string - `country` string - `summary` Summary - `subtotal` number, double - `shipping_cost` number, double - `total_tax` number, double - `total_cost` number, double - `adjustments` Adjustment[] - `name` string - `amount` number, double - `elements` ReceiptElement[] - `title` string - `subtitle` string - `quantity` integer - `price` number, float - `currency` string - `imageUrl` string - Text - `uri` string - `title` string - `text` string - `maskedText` string - `attachmentId` string - `description` string - `style` string - `quickReply` QuickReply - `description` string - `type` string - `style` string - `options` Option[] - … - `timestamp` integer - `isReviewEnabled` boolean - `feedbackValue` string - `isCustomReplyEnabled` boolean - `attachmentLambdaId` string - `srcLangForSavedQNA` string - `attachmentResponseType` 'KNOWLEDGE_BASE_RESPONSE' | 'ANSWER_AI_RESPONSE' | 'INTENT_RESPONSE' | 'SUB_WORKFLOW_RESPONSE' | 'ANSWER_GPT_RESPONSE' | 'ANSWER_NET_MULTI_SOURCE' | 'NBA_RESPONSE' | 'SUGGESTIONS_RESPONSE' - `variantId` string - `intentId` string - `responseId` integer - `nodeName` string - `tooltip` string - `properties` Attribute[] - `type` string - `name` string - `value` string - `scope` 'SESSION' | 'LIFE_TIME' | 'INTENT' | 'DAILY_TIMER' | 'WEEKLY_TIMER' | 'MONTHLY_TIMER' | 'YEARLY_TIMER' | 'TIME_BASED' | 'RESPONSE_MERGE' | 'CONDITION_VALIDATION' | 'BOTH' | 'DEFAULT' | 'DEFAULT_RESPONSE' | 'NODE' | 'MESSAGE' - `version` string - `type` string, required - `id` string - `isVariationsEnabled` boolean - `variations` Variation[] - `type` 'TEXT' | 'IMAGE' - `text` string - `isEnabled` boolean - Video - `uri` string - `title` string - `text` string - `maskedText` string - `attachmentId` string - `description` string - `style` string - `quickReply` QuickReply - `description` string - `type` string - `style` string - `options` Option[] - … - `timestamp` integer - `isReviewEnabled` boolean - `feedbackValue` string - `isCustomReplyEnabled` boolean - `attachmentLambdaId` string - `srcLangForSavedQNA` string - `attachmentResponseType` 'KNOWLEDGE_BASE_RESPONSE' | 'ANSWER_AI_RESPONSE' | 'INTENT_RESPONSE' | 'SUB_WORKFLOW_RESPONSE' | 'ANSWER_GPT_RESPONSE' | 'ANSWER_NET_MULTI_SOURCE' | 'NBA_RESPONSE' | 'SUGGESTIONS_RESPONSE' - `variantId` string - `intentId` string - `responseId` integer - `nodeName` string - `tooltip` string - `properties` Attribute[] - `type` string - `name` string - `value` string - `scope` 'SESSION' | 'LIFE_TIME' | 'INTENT' | 'DAILY_TIMER' | 'WEEKLY_TIMER' | 'MONTHLY_TIMER' | 'YEARLY_TIMER' | 'TIME_BASED' | 'RESPONSE_MERGE' | 'CONDITION_VALIDATION' | 'BOTH' | 'DEFAULT' | 'DEFAULT_RESPONSE' | 'NODE' | 'MESSAGE' - `version` string - `type` string, required - `thumbnailUrl` string - `thumbnail` string - `semanticMessages` SemanticMessage[] - `language` 'ENGLISH' | 'FRENCH' | 'ITALIAN' - `enrichedMessage` string - `tone` 'ANGRY' | 'HAPPY' | 'POLITE' | 'SAD' | 'DELIGHTFUL' - `sentiment` 'POSITIVE' | 'NEGATIVE' | 'NEUTRAL' - `metaIntent` MetaIntent - `tone` MetaEntity - `name` string - `confidence` number, double - `topic` MetaEntity - `name` string - `confidence` number, double - `returnType` MetaEntity - `name` string - `confidence` number, double - `intents` Intent[] - `id` string - `name` string - `displayName` string - `skill` string - `confidence` number, double - `threshold` number, double - `utterance` string - `source` string - `predictionBasis` string - `ruleId` string - `classifier` string - `maxUttLength` integer - `minUttLength` integer - `keywords` object[] - `stopwords` object[] - `classifierType` string - `category` 'CONVERSATIONAL' | 'DOMAIN' | 'REFERRAL' | 'OTHERS' | 'API_ERROR' | 'TROLL' | 'UNCLASSIFIED' | 'UNMAPPED' | 'DUTY_OF_CARE' | 'AGENT' | 'COMPLIANCE' | 'SYSTEM_TOPIC' | 'CONVERSATION_CONTROLS' - `subCategory` 'DIALOG' | 'FAQ' - `predictionType` 'classification' | 'suggestion' | 'unclassified' | 'knowledge_base' | 'multi_intent_classification' - `predictionCode` 'MISSING_TRAINING_DATA' | 'MULTIPLE_TOPIC_QUERIES' | 'LANGUAGE_NOT_ENABLED' - `type` 'CLIENT' | 'INTERNAL' - `candidates` Intent[] - `original_utterance` string - `is_matched_utterance` integer - `csim_confidence` string - `wmnli_confidence` string - `wmnli_threshold` string - `keywords` string[] - `isUtteranceAnAnswer` boolean - `entityConfusion` boolean - `entityConfusionType` 'INTER' | 'INTRA' | 'NONE' - `maskedUtterance` string - `nluInfo` unknown - `entities` ContextualAttributeServiceObject[] - `id` string - `botId` string - `derivedEntity` boolean - `env` 'DEV' | 'QA' | 'UAT' | 'PROD' | 'STAGING' | 'SANDBOX' | 'LIVE' | 'SGUAT' - `dsEntity` boolean - `entityExtracter` 'DATA_SCIENCE' | 'NORMAL' | 'BOTH' - `entityScope` 'VISITOR' | 'CONVERSATION_MEMORY' | 'DEFAULT' | 'NODE' | 'MESSAGE' - `translationEnabled` boolean - `type` 'TEXT' | 'BOOLEAN' | 'DOUBLE' | 'BIG_INTEGER' | 'INTEGER' | 'DURATION' | 'TIME' | 'COMPLEX_OBJECT' | 'REGEX' | 'POSTBACK' - `version` string - `name` string - `startIndex` integer - `endIndex` integer - `source` string - `className` string - `value` string - `relationId` string - `confusionId` string - `text` string - `overrideValue` boolean - `synonyms` PromptValue[] - `id` string - `name` string - `synonyms` string[] - `formattedValues` Attribute[] - `type` string - `name` string - `value` string - `scope` 'SESSION' | 'LIFE_TIME' | 'INTENT' | 'DAILY_TIMER' | 'WEEKLY_TIMER' | 'MONTHLY_TIMER' | 'YEARLY_TIMER' | 'TIME_BASED' | 'RESPONSE_MERGE' | 'CONDITION_VALIDATION' | 'BOTH' | 'DEFAULT' | 'DEFAULT_RESPONSE' | 'NODE' | 'MESSAGE' - `variableId` string - `securityType` string - `label` string - `scope` 'RESPONSE_MERGE' | 'CONDITION_VALIDATION' | 'BOTH' | 'DEFAULT' | 'DEFAULT_RESPONSE' | 'LIFE_TIME' | 'SESSION' | 'INTENT' | 'NODE' | 'DAILY_TIMER' | 'WEEKLY_TIMER' | 'MONTHLY_TIMER' | 'YEARLY_TIMER' | 'TIME_BASED' | 'MESSAGE' - `regexExpression` string - `channel` 'MESSENGER' | 'SUNSHINE_CONVERSATIONS_LINE' | 'EMAIL' | 'TWITTER' | 'REST' | 'LINE' | 'WHATS_APP' | 'AGENTDESK' | 'FRESHDESK' | 'ZENDESK' | 'SALESFORCE' | 'WEB_PLUGIN' | 'PUB_SUB' | 'ANDROID' | 'IOS' | 'WINDOWS' | 'LITHIUM' | 'ALEXA' | 'GOOGLE_ASSISTANT' | 'ZENDESK_CHAT' | 'FACEBOOK_POST' | 'SPRINKLR_FACEBOOK' | 'SPRINKLR_WHATSAPP_BUSINESS' | 'KHOROS_FB_POST' | 'KHOROS_TWITTER_POST' | 'KHOROS_TWITTER_CHAT' | 'KHOROS_FACEBOOK_CHAT' | 'PUBNUB' | 'ZOHO_DESK' | 'NETOMI_WEB_WIDGET' | 'DEFAULT_CHANNEL' | 'NLU_API' | 'HELPSHIFT' | 'GLADLY_EMAIL' | 'GLADLY_WEB_CHAT' | 'CHAT_API' | 'EMAIL_API' | 'CHAT_CHANNEL' | 'EMAIL_CHANNEL' | 'VOICE_CHANNEL' | 'NETOMI_VOICE' - `category` 'SOCIAL' | 'ENTITY' | 'BUSINESS_ENTITY' | 'DOMAIN_ENTITY' | 'BUSINESS_POLICY' | 'SENTIMENT' | 'IS_NEW_USER' | 'AD_ENTITY' | 'TIME' - `description` string - `enricher` 'DATE_ENRICHER' | 'DEFAULT_ENRICHER' | 'AIRPORT_ENRICHER' | 'SYNONYMS_ENRICHER' | 'LOCALE_ENRICHER' - `scopeType` 'GLOBAL_TEMPLATE' | 'BOT_TEMPLATE' | 'INSTANCE' - `platformVersion` string - `defaultValue` string - `conversationContextHistory` ConversationContextHistory[] - `actor` string - `content` string - `rephrasedQuery` string - `responseSubType` string - `responseType` string - `properties` Attribute[] - `type` string - `name` string - `value` string - `scope` 'SESSION' | 'LIFE_TIME' | 'INTENT' | 'DAILY_TIMER' | 'WEEKLY_TIMER' | 'MONTHLY_TIMER' | 'YEARLY_TIMER' | 'TIME_BASED' | 'RESPONSE_MERGE' | 'CONDITION_VALIDATION' | 'BOTH' | 'DEFAULT' | 'DEFAULT_RESPONSE' | 'NODE' | 'MESSAGE' - `intent` string - `icInfo` object - `agenticInfo` object - `toolsInvoked` unknown[] - unknown - `gaiModeration` GenAiModerationInfo - `type` string - `moderationProperties` ModerationResponse - `triggered` boolean - `category` string - `reasoning` string - `retryFeedback` string - `retryHistory` RetryHistory[] - … - `moderationResponse` GenAiModerationResponseType - … - `fillers` FillerInfo[] - `text` string - `properties` Attribute[] - `type` string - `name` string - `value` string - `scope` 'SESSION' | 'LIFE_TIME' | 'INTENT' | 'DAILY_TIMER' | 'WEEKLY_TIMER' | 'MONTHLY_TIMER' | 'YEARLY_TIMER' | 'TIME_BASED' | 'RESPONSE_MERGE' | 'CONDITION_VALIDATION' | 'BOTH' | 'DEFAULT' | 'DEFAULT_RESPONSE' | 'NODE' | 'MESSAGE' - `error` Error - `status` string - `code` integer - `message` string - `type` 'CONVERSATION_REQUEST' | 'CONVERSATION_RESPONSE' | 'ERROR' | 'AUDIT_ERROR' | 'CONVERSATION_STATE' | 'INTEGRATION_REQUEST' | 'INTEGRATION_RESPONSE' | 'CONVERSATION' | 'ASSET_TRACKING' | 'CLIENT_REQUEST' | 'HUMAN_HANDOFF_RESPONSE' | 'HUMAN_HANDOFF_REQUEST' - `handoffControlType` 'IMPLICIT' | 'EXPLICIT' - `allRecognizedAttributes` ContextualAttributeServiceObject[] - `id` string - `botId` string - `derivedEntity` boolean - `env` 'DEV' | 'QA' | 'UAT' | 'PROD' | 'STAGING' | 'SANDBOX' | 'LIVE' | 'SGUAT' - `dsEntity` boolean - `entityExtracter` 'DATA_SCIENCE' | 'NORMAL' | 'BOTH' - `entityScope` 'VISITOR' | 'CONVERSATION_MEMORY' | 'DEFAULT' | 'NODE' | 'MESSAGE' - `translationEnabled` boolean - `type` 'TEXT' | 'BOOLEAN' | 'DOUBLE' | 'BIG_INTEGER' | 'INTEGER' | 'DURATION' | 'TIME' | 'COMPLEX_OBJECT' | 'REGEX' | 'POSTBACK' - `version` string - `name` string - `startIndex` integer - `endIndex` integer - `source` string - `className` string - `value` string - `relationId` string - `confusionId` string - `text` string - `overrideValue` boolean - `synonyms` PromptValue[] - `id` string - `name` string - `synonyms` string[] - `formattedValues` Attribute[] - `type` string - `name` string - `value` string - `scope` 'SESSION' | 'LIFE_TIME' | 'INTENT' | 'DAILY_TIMER' | 'WEEKLY_TIMER' | 'MONTHLY_TIMER' | 'YEARLY_TIMER' | 'TIME_BASED' | 'RESPONSE_MERGE' | 'CONDITION_VALIDATION' | 'BOTH' | 'DEFAULT' | 'DEFAULT_RESPONSE' | 'NODE' | 'MESSAGE' - `variableId` string - `securityType` string - `label` string - `scope` 'RESPONSE_MERGE' | 'CONDITION_VALIDATION' | 'BOTH' | 'DEFAULT' | 'DEFAULT_RESPONSE' | 'LIFE_TIME' | 'SESSION' | 'INTENT' | 'NODE' | 'DAILY_TIMER' | 'WEEKLY_TIMER' | 'MONTHLY_TIMER' | 'YEARLY_TIMER' | 'TIME_BASED' | 'MESSAGE' - `regexExpression` string - `channel` 'MESSENGER' | 'SUNSHINE_CONVERSATIONS_LINE' | 'EMAIL' | 'TWITTER' | 'REST' | 'LINE' | 'WHATS_APP' | 'AGENTDESK' | 'FRESHDESK' | 'ZENDESK' | 'SALESFORCE' | 'WEB_PLUGIN' | 'PUB_SUB' | 'ANDROID' | 'IOS' | 'WINDOWS' | 'LITHIUM' | 'ALEXA' | 'GOOGLE_ASSISTANT' | 'ZENDESK_CHAT' | 'FACEBOOK_POST' | 'SPRINKLR_FACEBOOK' | 'SPRINKLR_WHATSAPP_BUSINESS' | 'KHOROS_FB_POST' | 'KHOROS_TWITTER_POST' | 'KHOROS_TWITTER_CHAT' | 'KHOROS_FACEBOOK_CHAT' | 'PUBNUB' | 'ZOHO_DESK' | 'NETOMI_WEB_WIDGET' | 'DEFAULT_CHANNEL' | 'NLU_API' | 'HELPSHIFT' | 'GLADLY_EMAIL' | 'GLADLY_WEB_CHAT' | 'CHAT_API' | 'EMAIL_API' | 'CHAT_CHANNEL' | 'EMAIL_CHANNEL' | 'VOICE_CHANNEL' | 'NETOMI_VOICE' - `category` 'SOCIAL' | 'ENTITY' | 'BUSINESS_ENTITY' | 'DOMAIN_ENTITY' | 'BUSINESS_POLICY' | 'SENTIMENT' | 'IS_NEW_USER' | 'AD_ENTITY' | 'TIME' - `description` string - `enricher` 'DATE_ENRICHER' | 'DEFAULT_ENRICHER' | 'AIRPORT_ENRICHER' | 'SYNONYMS_ENRICHER' | 'LOCALE_ENRICHER' - `scopeType` 'GLOBAL_TEMPLATE' | 'BOT_TEMPLATE' | 'INSTANCE' - `platformVersion` string - `defaultValue` string - `customFields` CustomResponseField[] - `id` integer - `botId` string - `name` string - `type` string - `values` string[] - `customId` integer - `rule` string - `customFieldId` string - `customFieldValueType` string - `valueHtml` string - `active` boolean - `customPayload` object - `agentInfo` AgentInfo - `agentId` string - `avatar` string - `displayName` string - `agentUserSessionId` string - `requestMessageId` string - `ownerType` string - `conversationId` string - `triggerType` string - `responseStatus` string - `responseAnalyserResponse` boolean - `testResponse` boolean - `type` 'CONVERSATION_REQUEST' | 'CONVERSATION_RESPONSE' | 'ERROR' | 'AUDIT_ERROR' | 'CONVERSATION_STATE' | 'INTEGRATION_REQUEST' | 'INTEGRATION_RESPONSE' | 'CONVERSATION' | 'ASSET_TRACKING' | 'CLIENT_REQUEST' | 'HUMAN_HANDOFF_RESPONSE' | 'HUMAN_HANDOFF_REQUEST' ## Response `200` OK - ServiceResponse - `statusCode` string - `statusMessage` string - `exceptionCode` 'DATA_NOT_FOUND' | 'INVALID_PAYMENT_MODE_ERROR' | 'LINK_CANNOT_CREATED' | 'OBJECT_DEEP_COPY_CLONE_FAILED_ERROR' | 'API_EMPTY_PAYLOAD_ERROR' | 'LANGUAGE_NOT_CONFIGURED' | 'CLIENT_API_CREDENTIAL_MISSING_ERROR' | 'CLIENT_API_CREDENTIAL_DOES_NOT_EXIST_ERROR' | 'INVALID_PAYMENT_CARD_ERROR' | 'INVALID_JOB_CLASS_NAME_ERROR' | 'JOB_SCHEDULER_ERROR' | 'DB_FETCH_ERROR' | 'DB_INSERT_ERROR' | 'DOWN_STREAM_SERVICE_ERROR' | 'ILLEGAL_LINK_ID' | 'DESERIALIZATION_FAILED_ERROR' | 'SERIALIZATION_FAILED_ERROR' | 'READING_FILE_FAILED_ERROR' | 'INVALID_INPUT_ERROR' | 'UN_SUPPORTED_OPERATION_ERROR' | 'CONNECTION_TIME_OUT_ERROR' | 'DRUID_QUERY_TIME_OUT_ERROR' | 'AUTHENTICATION_FAILED_ERROR' | 'AUTHORIZATION_FAILED_ERROR' | 'HTTPS_SECURE_GATEWAY_ERROR' | 'CONNECTION_REFUSED_ERROR' | 'RESOURCE_NOT_FOUND_ERROR' | 'ENCRYPTION_FAILED_ERROR' | 'INPUT_DATA_CORRUPTED_ERROR' | 'CONNECTION_RESET_ERROR' | 'THROTTLE_ERROR' | 'RATE_LIMIT_EXCEED_ERROR' | 'UN_AUTHORISED_ERROR' | 'CASSANDRA_DB_ERROR' | 'MYSQL_DB_ERROR' | 'KAFKA_BROKER_ERROR' | 'DRUID_TRANQUILITY_SERVER_ERROR' | 'INSTANTIATION_FAILED_ERROR' | 'ILLEGAL_ACCESS_ERROR' | 'DRUID_QUERY_BROKER_ERROR' | 'UN_AUTHORISED_ACCESS' | 'BAD_CREDENTIAL' | 'ACCESS_TOKEN_EXPIRED' | 'USER_DOES_NOT_EXIST' | 'SIGN_UP_LINK_EXPIRED' | 'RESET_PASSWORD_LINK_EXPIRED' | 'USER_ACCOUNT_TEMPORARY_BLOCKED' | 'LOGIN_SUCCESS' | 'ILLEGAL_PERMISSION_ENTITY_ADDITION' | 'NO_TWO_PERMISSION_ENITITY_EXCEPTION' | 'ILLEGEAL_TOKEN_HEADER' | 'NO_SECURITY_CONTEXT_HOLDER' | 'UNAUTHORIZED_API_REQUEST' | 'INVALID_ROLE' | 'INSUFFICIENT_PERMISSION' | 'MVEL_EXPRESSION_INVALID' | 'MVEL_EXPRESSION_PROPERTY_MISSING' | 'STANDARD_RESPONSE_EMPTY' | 'TARGET_BUCKET_NOT_FOUND' | 'TARGET_BUCKET_RESPONSE_NOT_FOUND' | 'INSUFFICIENT_ATTRIBUTE' | 'CONTEXT_RESPONSE_EMPTY' | 'CONVERSATION_NULL' | 'NULL_TOKEN_CREATED' | 'USER_NOT_FOUND' | 'WORKFLOW_NOT_FOUND' | 'USER_NOT_ACTIVATED' | 'INVALID_BOT_DETAILS' | 'INVALID_CONF' | 'INVALID_CONFIGURATION' | 'COMPRESS_STRING_ERROR' | 'DE_COMPRESS_STRING_ERROR' | 'EXPERIMENT_NOT_FOUND' | 'NO_LOCALE_CONFIGURED' | 'ACCESS_LOCKED' | 'ATTEMPTS_EXCEEDED' | 'MESSAGE_SWALLOWED' | 'INTERNAL_SERVER_ERROR' | 'FACEBOOK_API_EXCEPTION' | 'ALREADY_EXISTS_ENTITY_EXCEPTION' | 'CLUSTERING_FILE_REJECTED_EXCEPTION' | 'CLUSTERING_DATA_INSERTION_INTO_DB_EXCEPTION' | 'DATA_SCIENCE_CLUSTERING_FAILED_EXCEPTION' | 'CLUSTERING_UTTERANCE_DATA_INSERTION_FAILED_EXCEPTION' | 'CLUSTERING_UTTERANCE_INFO_INSERTION_FAILED_EXCEPTION' | 'EXISTING_CLUSTERS_DELETION_EXCEPTION' | 'REQUEST_PAYLOAD_MAX_SIZE_EXCEED_ERROR' | 'GO_LIVE_PRECONDITION_FAILED' | 'DEFAULT_TEMPLATE_DOES_NOT_EXIST_EXCEPTION' | 'SUB_WORKFLOW_DELETE_PRECONDITION_FAILED' | 'INTENT_IN_USE' | 'DECRYPTION_EXCEPTION' | 'ENCRYPTION_EXCEPTION' | 'CONNECTION_FAILED' | 'DELETE_FAILED' | 'GOOGLE_TRANSLATION_API_EXCEPTION' | 'AWS_LAMBDA_API_EXCEPTION' | 'TRANSLATION_FAILED' | 'INVALID_ORCHESTRATOR_STATE_REACHED' | 'MCP_ERROR' | 'MCP_VALIDATION_ERROR' | 'MCP_SERVER_NOT_FOUND' | 'MAX_MANIFEST_LIMIT_REACHED' | 'MANIFEST_DELETE_VALIDATION_FAILED' - `errors` BaseError[] - `errorCode` string - `errorMessage` string - `taskStatus` unknown[] - unknown - `payload` unknown --- [API](https://skmtc.net/netomi/apis/agentdesk-rest-api.md) · [All operations](https://skmtc.net/netomi/apis/agentdesk-rest-api/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/netomi/agentdesk-rest-api/revisions/e62308a1e9df/schema)