v1
latestOpenAPI 3.0.12026-07-1351620.2 KBCreate a new Feedback Record
Request body
The feedback title, when provided
The feedback content. Can be plain text or include basic HTML elements
Whether the feedback is a transcript
A list of string tags to apply to the feedback. If excluded or null value provided, tags will be auto-generated based on description content.
True if the contactId/contact.id is an external ID, false if it is a Reforge Insights contact ID.
ID of Contact to associate to. If providing an external ID, set isExternalContactId to true.
True if the accountId/account.id is an external ID, false if it is a Reforge Insights account ID.
ID of CustomerAccount to associate to. If providing an external ID, set isExternalAccountId to true.
The source of the feedback. Default: API (when excluded or provided as null
A unique identifier for this specific record from the source system (e.g., a Jira ticket key like "ABC-1234", a Zendesk ticket ID, or a Salesforce case number). This is NOT the same as the source field—it identifies the individual record, not the integration. Used for deduplication and linking back to the original record.
Whether to unflatten sourceData that are meant to be nested objects for example { "plan.type": "Pro" } will be unflattened to { "plan": { "type": "Pro" } }
Dictionary to provide other key-value pairs such as the url, view identifier, or other information
The numeric rating (integer)
Response
The feedback was created successfully